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McAfee Employee wwarren
McAfee Employee
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Message 1 of 92

VSE 8.7i Patch 4

Hi Folks,

I saw some questions about patch 4 on semi-related threads. To avoid you combing the forums for info I'm creating this one.

I'm not always in these forums but will _try_ to keep an eye on this one if questions are raised.

2 dates of significance are the RTS and RTW date.

RTS = Release to Support, where the patch has finished testing by McAfee Engineering and provides it to Tier 3. Tier 3 implement a managed release program where only select customers receive the patch; this is a 4 week program.

RTW = Release to Web, where the patch is posted to the product download page and Service Portal. This follows the 4 week managed release program.

Current date for RTS is July 20. We previously were targeting end of June, but had to address some urgent issues that needed to be included in Patch 4 and thus had to reset the schedule.

We will not be posting a list of issues resolved by Patch 4 until the readme for the patch is done, but this is typically not done until very close to the RTS date. And when done, it will be added to the knowledgebase.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
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McAfee Employee wwarren
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Message 2 of 92

Re: VSE 8.7i Patch 4

FYI on the schedule of Patch 4. It has shifted to accommodate solutions to pressing issues in the field.

RTS: Aug 10

RTW: Sep 7

See the earlier posting for what these acronyms mean.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
ialfaro
Level 7
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Message 3 of 92

Re: VSE 8.7i Patch 4

Will this correct the high CPU utilization from engineserver.exe during processing of DAT files?

McAfee Employee wwarren
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Message 4 of 92

Re: VSE 8.7i Patch 4

No. You will always see high CPU utilization from the scanner services post update. It's unavoidable since the scanner must reload the DATs and Engine which have been updated.

What will improve with Patch 4 is the length of time which the scanner services are using high CPU, because of a DAT reloading issue that has been resolved. It affects EngineServer and McShield.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
RickIA
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Message 5 of 92

Re: VSE 8.7i Patch 4

I know Patch 4 was pushed back due to some late additions, you you elaborate on what all will be included as fixes in the patch as well as a new release to world date?

McAfee Employee wwarren
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Message 6 of 92

Re: VSE 8.7i Patch 4

Patch 4 was expected to release to Support today, but an issue was uncovered that needs addressing - the delay is not due to any additions.

A readme will be added to the knowledgebase soon, once the package is released to Support, which will describe the resolved issues and product improvements.

A new date for RTS is still being determined, and we plan on sending a notice via SNS (Support Notification System) to advise customers of the new date. I'm expecting a ~1 week adjustment to accommodate tests and validation that must be redone.

The QA team is working to keep the delay as small as possible, but at the same time we will continue to delay the release if quality issues need resolution or warrant more prudent testing. Understandably any delay is having impact on customer environments - we have a vast list of service requests waiting on this patch; we want to deliver this patch as soon as possible too.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
McAfee Employee wwarren
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Message 7 of 92

Re: VSE 8.7i Patch 4

We have a new schedule for Patch 4, and a Support Notification message (SNS) is expected to be sent today.

Be sure you are signed up to receive these alerts: http://my.mcafee.com/content/SNS_Subscription_Center

August 26 is the revised date for Release to Support (RTS).

The additional time is required for McAfee to ensure the highest quality patch release.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
psolinski
Level 10
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Message 8 of 92

Re: VSE 8.7i Patch 4

When can we expect its Relaese Notes to be posted in McAfee KB?

on 13/08/10 18:45:50 CEST
McAfee Employee wwarren
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Message 9 of 92

Re: VSE 8.7i Patch 4

Good question - the content has been submitted for KB article processing.  When it has been reviewed etc it'll be published.

For now I can only say "Soon".

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
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Re: VSE 8.7i Patch 4

Thanks.

Should we expect any improvment in resource utilisation (cpu & ram) during DAT upgrade????

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