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SergeM
Level 9
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Message 1 of 3

VSE 8.7i (Patch 2) not installing on laptop running Windows 7 ?

Hi,

I have had a few users calling and reporting that VSE won't install on some laptops running Windows 7 Pro 64bits).

I have checked the KB and found nothing. We had upgraded to VSE 8.7i with Patch 2 to be Win 7 compliant and I have other machines running Win 7 and VSE with no issue.

I installed the Patch3 for VSE 8.7 this afternoon just to be sure (didn't find an installer including P3, did I miss something?)

Does anyone have an idea ?

thanks

  Serge

2 Replies
Mal09
Level 12
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Re: VSE 8.7i (Patch 2) not installing on laptop running Windows 7 ?

Patch 2 should be compatible with Win 7 x64 - see https://kc.mcafee.com/corporate/index?page=content&id=KB60468

There is a Patch 3 integrated installer available through the "My Downloads" page - in any case you should be using Patch 3 with Win7 as it resolves an issue with "anti-virus disabled" type alerts from Windows Security Centre.

Not sure why it's refusing to install on some machines. Do you have a log you can post (IIRC, it should write a log out to the TEMP directory during the install)

Re: VSE 8.7i (Patch 2) not installing on laptop running Windows 7 ?

Serge,

Please log on to the Products download page on the McAfee website.

https://secure.nai.com/apps/downloads/my_products/login.asp

Key in your Grant number and click on the McAfeee Virus Scan Enterprise 8.7i. You will able to download the VSE 8.,7i installer file with P3 included. Please try installing that and revert how did it go.

Thank you

Sameer

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