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jreed
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Message 1 of 13

VSE 8.0i failing to update

Running VSE 8.0i on Windows server 2003.

Updates have been running daily fine, but last update failed and continues to fail, even when trying to do manually. Have been no updates to server or changes, so not sure what has failed here.

Any insight would be appreciated. I just recently stepped into this role and haven't personally setup this program.

Windows log:

Event Type: Error

Event Source: Alert Manager Event Interface

Event Category: None

Event ID: 257

Date:  6/13/2013

Time:  7:47:33 AM

User:  N/A

Computer: XXXXXX

Description:

VirusScan Enterprise: The update failed; see event log.(from XXXXXX IP 192.168.0.1 user XXXXX running VirusScan EntSv 8.0.0 UPD)

Any thoughts would be appreciated.

Message was edited by: jreed on 6/13/13 10:49:35 AM CDT
12 Replies
mbauman8
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Message 2 of 13

Re: VSE 8.0i failing to update

is there e special reason to use a software out of live/support?

(like itanium system?) Is update a posibility?

jreed
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Message 3 of 13

Re: VSE 8.0i failing to update

As I mentioned I just stepped into a pre-existing configuration

The only reason I can see that they may have stayed with this , is because using server 2003 sbs.

I have not done any research as of yet as a viable upgrade that supports this configuration. Any suggestions would be welcome!

I'm sure any update or change of software could be easily justified to the powers that be.

However, in short term would still like to solve this problem

Message was edited by: jreed on 6/13/13 12:14:25 PM CDT
Reliable Contributor exbrit
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Message 4 of 13

Re: VSE 8.0i failing to update

Out of support (since March 31, 2010) as per:  https://kc.mcafee.com/corporate/index?page=content&id=KB52201 means no support at all, here or elsewhere at McAfee, sorry.

There's no way around it unfortunately.  As it is no longer protecting you at all you'll have to uninstall the product in the normal manner or as per:  https://kc.mcafee.com/corporate/index?page=content&id=KB58597

Then obtain a valid, current product.

If anyone wants to offer their advice here then it's completely unofficial of course.

Meanwhile FYI current version is 8.8 patch 3.

Server 2003 also ended it's lifecycle some time ago.

.

Message was edited by: Ex_Brit on 13/06/13 3:56:39 EDT PM
mbauman8
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Message 5 of 13

Re: VSE 8.0i failing to update

I woud just insall newest version - and check after if update still failes or not 🙂

Reliable Contributor exbrit
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Message 6 of 13

Re: VSE 8.0i failing to update

Once a valid version is installed then you can get support here and via the portal.

Message was edited by: Ex_Brit on 14/06/13 6:46:12 EDT AM
pato
Level 7
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Message 7 of 13

Re: VSE 8.0i failing to update

Server 2003 is actually until 2015 supported by Microsoft (means supplied with security hotfixes): http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&alpha=Windows+Server+2003&Filter=...

Reliable Contributor exbrit
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Message 8 of 13

Re: VSE 8.0i failing to update

pato wrote:

Server 2003 is actually until 2015 supported by Microsoft (means supplied with security hotfixes): http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&alpha=Windows +Server+2003&Filter...

My error, sorry.  I guess it depends which version you look at.

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jreed
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Message 9 of 13

Re: VSE 8.0i failing to update

Thanks Folks. I will be looking into newer version, solution. However, I did manage to get it up and going again. One I found corrct service associated with problem, and stopped and restarted. It seems to be ok again. Kinda one of those services with no branding attached to it and no description to lead you to it.

Reliable Contributor exbrit
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Message 10 of 13

Re: VSE 8.0i failing to update

I wouldn't set much faith in the protection provided however.  The sooner you upgrade the better.  Good luck.

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