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Pasca91
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Message 1 of 2

Update Virusscan 8.8 patch 14 installation failed Error 1603

Hi,

I just updated my agent in 5.6.3.157 and my Virusscan in 8.8 patch 14. But some servers have an installation error 1603 and I don't knwo how to fix this error.

I put the log file as an attachment.

Thank you

 

1 Reply
chealey
McAfee Employee
McAfee Employee
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Message 2 of 2

Re: Update Virusscan 8.8 patch 14 installation failed Error 1603

Hi @Pasca91 

Thank you for sharing this with us. To find the reason for failure, you can look at the reason for failure - if it's return code 1603 as in your case, you can scroll to the top of the installation file and search for "return value 3" or as the log is in French: "renvoyée 3".  The first error you see is the reason for failure, in your case:

MSI (s) (CC:04) [11:46:14:722]: Executing op: CustomActionSchedule(Action=Install_SysCore_AddAACStickyPolicy,ActionType=3073,Source=BinaryData,Target=Install_SysCore_AddAACStickyPolicy,CustomActionData=/INSTALLDIR=C:\Program Files (x86)\McAfee\VirusScan Enterprise\; /SUPPORTDIR=C:\windows\TEMP\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF})
MSI (s) (CC:44) [11:46:14:722]: Invoking remote custom action. DLL: C:\windows\Installer\MSI9D68.tmp, Entrypoint: Install_SysCore_AddAACStickyPolicy
=> enter custom action Install_SysCore_AddAACStickyPolicy()
Retrieved property from CustomAction Data: [CustomActionData is /INSTALLDIR=C:\Program Files (x86)\McAfee\VirusScan Enterprise\; /SUPPORTDIR=C:\windows\TEMP\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} INSTALLDIR=C:\Program Files (x86)\McAfee\VirusScan Enterprise\]
Retrieved property from CustomAction Data: [CustomActionData is /INSTALLDIR=C:\Program Files (x86)\McAfee\VirusScan Enterprise\; /SUPPORTDIR=C:\windows\TEMP\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF} SUPPORTDIR=C:\windows\TEMP\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}]
>> Copying file from C:\windows\TEMP\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}\MfeVsAcH.exe to C:\Program Files (x86)\McAfee\VirusScan Enterprise\MfeVsAcH.exe
>> Invoking MfeVsAch: "C:\Program Files (x86)\McAfee\VirusScan Enterprise\MfeVsAcH.exe" AddAACStickyPolicy
!> Error - Could not add sticky AAC policy: -1
<= leave custom action Install_SysCore_AddAACStickyPolicy()
CustomAction Install_SysCore_AddAACStickyPolicy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (CC:04) [11:46:14:831]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (CC:04) [11:46:14:831]: User policy value 'DisableRollback' is 0
MSI (s) (CC:04) [11:46:14:831]: Machine policy value 'DisableRollback' is 0
Fin de l'action 11:46:14 : InstallExecute. Valeur renvoyée 3.

 

With this error code you could look for KB articles: https://kc.mcafee.com/corporate/index?page=content&id=KB87176

 

Based on this, I would recommend you look at your root certs and check these ones are installed: https://kc.mcafee.com/corporate/index?page=content&id=KB91697

If these are installed then I would ask you to re-run the installation whilst collecting a Procmon Trace, then collect an MER from the machine and submit these two to Technical Support for further analysis.

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