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Josh
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Uninstalling VSE 8.0 and "You need to terminate your Lotus Notes client"

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I'm currently in the process of upgrading from VSE 8.0 to 8.7i.

However, when it comes to uninstalling 8.0 from the client, with Lotus Notes open, users get the following error "You need to terminate your Lotus Notes client before continuing."

If the user clicks OK without closing Lotus Notes, the uninstall will continue happily no problems. I can't push this out to 5000+ clients though, as I'm likely to get quite a few annoyed people ringing me up asking me why they need to close down their e-mail. Is there a way of suppressing this error/window or making it go away during the uninstall of VSE 8.0?

Cheers.

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McAfee Employee wwarren
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Re: Uninstalling VSE 8.0 and "You need to terminate your Lotus Notes client"

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If your VSE 8.0i clients are not on Patch 16 prior to upgrading to 8.7i (actually, it's if you try to remove 8.0i) then you will encounter Notes issues.

Refer to the Patch 16 readme for resolved issues applicable to Lotus Notes.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
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Re: Uninstalling VSE 8.0 and "You need to terminate your Lotus Notes client"

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How exactly are you uninstalling 8.0? I have been migrating users to 8.7 for a few months now and we also use Notes and I have not seen this error. One thing you might want to consider is going into the On Delivery Email Scan Policy for 8.0 and disable that in the Scan Items tab. This should stop the NCDaemon.exe that is running so it won't tie your VS client to the Notes client. Again, knowing how you are removing 8.0 would be helpful.

Josh
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Re: Uninstalling VSE 8.0 and "You need to terminate your Lotus Notes client"

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I'm using ePO 3.6.1 and running the uninstall of 8.0 as a deployment task. I will give disabling the email scan policy a go though, thanks.

We're currently in-between a Domino upgrade as well, from 7 to 8.5. Clients running the 7.01 client get the error, however clients running the newer 8.5 client don't.

McAfee Employee wwarren
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Re: Uninstalling VSE 8.0 and "You need to terminate your Lotus Notes client"

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If your VSE 8.0i clients are not on Patch 16 prior to upgrading to 8.7i (actually, it's if you try to remove 8.0i) then you will encounter Notes issues.

Refer to the Patch 16 readme for resolved issues applicable to Lotus Notes.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
Josh
Level 7
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Re: Uninstalling VSE 8.0 and "You need to terminate your Lotus Notes client"

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Patch 16 did the trick, thanks for that one.

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