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Unable to install new mcafee product

Hi All.

I recently bought a second hand laptop online and I bought 'McAfee® Total Protection' and tried to install.

But I got a message saying : "Cannot proceed as there enterprise products detected".

So when I went to Control Panel --> Add/Remove Programs I saw, "Mcafee Viruscane Enterprise". 

But I went into the Program File folder, and there is a McAfee folder but there is only 'Web Advisor' inside it. So I tried to uninstall it from the 'Add/Remove programs'.

But I got a messag saying:

"The specified resource language ID cannot be found in the image file.

McShield.dll: The system cannot find the file specified".

I contacted consumer mcafee customer care and explained the error to them and  they said this is related to enterprise mcafee, please contact them. I got phone contact for Enterprise Mcafee and when I tried to call them up, I am asked to enter some code, but I dont have one. 

I tried the tools like MCPR.exe

SO, I am basically stuck with not being able to install a new one and unable to uninstall .

Any help is greatly appreciated.

2 Replies
McAfee Employee vivs
McAfee Employee
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Message 2 of 3

Re: Unable to install new mcafee product

Hello,

If you have a valid grant number please go to the product download site and download the Endpoint Removal Tool and run it on the machine.

Once done please make sure that you are restarting the machine as well.

How to manually remove VirusScan Enterprise 8.x using msiexec.exe:

https://kc.mcafee.com/corporate/index?page=content&id=KB52648

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McAfee Employee SaiVishnu
McAfee Employee
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Message 3 of 3

Re: Unable to install new mcafee product

Hello,

In order to uninstall McAfee Products , it is catoegorized in two ways :

1. McAFee Consumer Product
2. McAfee Enterprise/Business Product

Now if you are using McAfee Consumer Product : The tool name called MCPR tool which will help you to uninstall the McAfee Consumer Product.
Here is the link to download the tool :
https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...


If you are using any Enterprise Products then : like ENS or VSE or MACC
You can download the Endpoint Removal tool 19.8 version from below link by using your grant number and email address by searching "endpoint removal" in search bar after logging in :
https://www.mcafee.com/enterprise/en-us/downloads/my-products.html

Let me know if that helps you.

Vishnu
McAfee
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If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Vishnu G
McAfee Technical Support
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