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Unable to install mcAfee virunscan enterprise

Getting below error when try to install mcAfee virusScan Enterprise.

26/03/2018 13:13:29.666 [540] [BootStrapperMain] Starting Mcafee Endpoint Security installer
26/03/2018 13:13:29.670 [540] [BootStrapperMain] Copying ENSUninst ..
26/03/2018 13:13:29.670 [540] [BootStrapperMain] Temp folder path: C:\ProgramData\McAfee\ENSUninst
26/03/2018 13:13:29.686 [540] [BootStrapperMain] Locale ID obtained is 1033
26/03/2018 13:13:29.734 [13168] [BootStrapperMain] [Pre-requisite]; Deploying XML services
26/03/2018 13:13:29.734 [13168] [BootStrapperMain] System already has MSXML 6 installed
26/03/2018 13:13:29.734 [13168] [BootStrapperMain] [Pre-requisite]; Deploying XML services completed
26/03/2018 13:13:30.243 [13168] [BootStrapperMain] McAfee Endpoint Security's running product version :10.5.3
26/03/2018 13:13:30.243 [13168] [BootStrapperMain] McAfee Endpoint Security's running build:3152.13
26/03/2018 13:13:30.247 [13168] [BootStrapperMain] [INFO]: UpgradeID retrieved is {74B710CF-552E-47D1-8CBF-D0AC2DA67B06}
26/03/2018 13:13:30.247 [13168] [BootStrapperMain] [INFO]: UpgradeID retrieved is {858BFBEC-CE4F-4C5A-AD02-F88B7A3F670C}
26/03/2018 13:13:30.247 [13168] [BootStrapperMain] [INFO]: UpgradeID retrieved is {B2ABA365-ABA2-4E4F-8FE3-7C216A033359}
26/03/2018 13:13:30.247 [13168] [BootStrapperMain] [INFO]: UpgradeID retrieved is {A1460C1B-0603-4AB7-84F0-37F06AB91F6D}
26/03/2018 13:13:30.251 [13168] [BootStrapperMain] Module configurations parsed
26/03/2018 13:13:30.271 [540] [BootStrapperMain]

26/03/2018 13:13:30.271 [540] [BootStrapperMain] Looking for pre install applications...
26/03/2018 13:13:30.271 [540] [BootStrapperMain] Completed pre install applications look up.
26/03/2018 13:13:30.275 [540] [BootStrapperMain] Couldn't obtain information on related products for 'Common'
26/03/2018 13:13:30.275 [540] [BootStrapperMain] Modules count retrieved
26/03/2018 13:13:30.279 [540] [BootStrapperMain] Mode : GUI
26/03/2018 13:13:33.688 [2936] [BootStrapperMain] Detecting Conflicting products
26/03/2018 13:13:46.322 [2936] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninst.exe -D uninst.ini -S -L -A -G 0900
26/03/2018 13:13:47.627 [2936] [BootStrapperMain] process return code : 1
26/03/2018 13:13:47.631 [2936] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninstX64.exe -D uninst.ini -S -L -A -G 0900
26/03/2018 13:13:49.663 [2936] [BootStrapperMain] process return code : 1
26/03/2018 13:14:07.441 [13212] [BootStrapperMain] Started installing Dependencies
26/03/2018 13:14:07.445 [13212] [BootStrapperMain] Installing Common 3178.14
26/03/2018 13:14:11.107 [13212] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
26/03/2018 13:16:02.322 [13212] [BootStrapperMain] Install failed return code : 1603
26/03/2018 13:16:02.509 [13212] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
26/03/2018 13:16:02.509 [13212] [BootStrapperMain] Modules Installation Failed
26/03/2018 13:16:02.509 [13212] [BootStrapperMain] Exiting Installation.

1 Reply
Highlighted

Re: Unable to install mcAfee virunscan enterprise

It looks like you are trying to install Mcafee Endpoint Security (ENS), and not McAfee VirusScan Enterprise (VSE).

Perhaps try posting this question to the Endpoint Security community forum: https://community.mcafee.com/t5/Endpoint-Security-ENS/bd-p/endpoint-security

In the meantime, ensure you have sufficient permissions to create, modify, and delete content in your %TEMP% folder:

https://kc.mcafee.com/corporate/index?page=content&id=KB85033

Hope this helps.

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McAfee Endpoint Security 

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