cancel
Showing results for 
Search instead for 
Did you mean: 
susja
Level 10
Report Inappropriate Content
Message 1 of 8

Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution

Hello,

I have 2 PC's e.g. A and B. Both are running Windows 10 Pro. 

A and B have similar configuration, both has x64 processor and I found only one noticeable difference that A has 64bit OS while B has 32bit OS.

I installed Endpoint Security 10.6.1 with no problem on A

Today I tried to use the same bits and install it on B but it failed with the message:

'Endpoint Security can't run on Windows. Check for an updated version of this app that can run on Windows'

What could be the problem and how to resolve it?

Thanks in advance ..

2 Solutions

Accepted Solutions
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 4 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution

OK - sadly that doesn't confirm which build you are using. However I suspect that you are not using the July Update which is the only compatible version with 1903 builds. You would need to reach out to support to get this build.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 8 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution
Probably 🙂 that would be a true statement for the May Hotfix.
The July Release can be obtained via support.
Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
7 Replies
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution

Can you state the exact OS build and ENS build you are deploying?

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
susja
Level 10
Report Inappropriate Content
Message 3 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution

- chealey,

Thanks for reply.

I'm trying to install 10.6.1 and I see this in EPDeploy.xml:

BuildNumber="1060.16"

My PC A (success) has: Windows 10 Pro; Version 1809 (OS Build 17763.557)

My PC B (failure) has: Windows 10 Pro; Version 1903 (OS Build 18362.239)

Thanks in advance

McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 4 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution

OK - sadly that doesn't confirm which build you are using. However I suspect that you are not using the July Update which is the only compatible version with 1903 builds. You would need to reach out to support to get this build.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
iStar
Level 9
Report Inappropriate Content
Message 5 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution

I think the issue is that it dosent really explain the failure to you.  At least the other way round the Microsoft 1903 flags up the products it dosen tlike the level of.

 

Would be nice for McAfee to release a new full version rather than the July hotfix to make it easier to do when the O/S has already been patched to 1903.

Highlighted
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 6 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution
The July Update is a Full Installer.
Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
iStar
Level 9
Report Inappropriate Content
Message 7 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution

Sorry I must have been referring to the May hotfix (the first one that was 1903 compatible).  Is the July release availbale as I cant see it either in the software manager or on the downloads web page?

 

Regards

 

istar

McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 8 of 8

Re: Unable to install Endpoint Security 10.6.1 on Windows 10

Jump to solution
Probably 🙂 that would be a true statement for the May Hotfix.
The July Release can be obtained via support.
Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community