Unable to deploy VSE 8.8

[stefanog]

Hello,

i'm working in a company which uses McAfee since years (unfortunately i'm new here and so i'don't know the product very well: sorry in advance if my question is stupid). They had a problem in July and the Orchestrator server went down and couldn't be recovered; since the new installation we can't update or deploy VSE. I can install the agent in client machines using "Run client task now" in Orchestrator but if i try to do the same thing with VSE the error is "VSE880 non è supportato su questa piattaforma (Agent 4.6.0.1694. Please install a supported version of the product.)". It's strange because before the server fault the agent was the same and it supported VSE. 

I attach the log taken from the client:

Utilità di pianificazione 16/10/2018 15:17:18 Informazioni Utilità di pianificazione: l'attività [EASI - Deploy VirusScan Enterprise] è terminata
Utilità di pianificazione 16/10/2018 15:17:18 Informazioni L'attività EASI - Deploy VirusScan Enterprise è stata completata
Programma di aggiornamento 16/10/2018 15:17:12 Informazioni Aggiornamento completato
Programma di aggiornamento 16/10/2018 15:17:12 Informazioni Verifica di VSE880Det.McS.
Programma di aggiornamento 16/10/2018 15:17:12 Informazioni VSE880 non è supportato su questa piattaforma (Agent 4.6.0.1694. Please install a supported version of the product.).
Programma di aggiornamento 16/10/2018 15:17:12 Informazioni Verifica di VSE880Det.McS.
Programma di aggiornamento 16/10/2018 15:17:11 Informazioni Caricamento della configurazione dell'aggiornamento da: catalog.xml
Programma di aggiornamento 16/10/2018 15:17:11 Informazioni Estrazione di catalog.z in corso...
Programma di aggiornamento 16/10/2018 15:17:11 Informazioni Verifica di catalog.z.
Programma di aggiornamento 16/10/2018 15:17:11 Informazioni Inizializzazione dell'aggiornamento in corso...
Programma di aggiornamento 16/10/2018 15:17:11 Informazioni Controllo in corso dei pacchetti di aggiornamento dall'archivio ePO_Server-Orchestrator

Any advice? Thank you in advance

[jess_arman · Accepted solution]

@stefanog The messaging indicates that the version of McAfee Agent you are using, 4.6.0.1694 (which is no longer a supported version and has gone fully End of Life), is not able to deploy the version of VSE/be installed along side it. What version of VSE are you deploying?

Due to the age of your Agent version, it is highly likely that you are also on a no longer supported version of ePO. It may be worth taking this opportunity to upgrade your product versions to supported builds.

Please give me some overall version information and then I can make recommendations from there.

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[chealey · Accepted solution]

Hi @stefanog

Which version of agent is installed on the clients and which version of VSE are you looking to deploy? If you do have agent 4.6 installed, you will need to update this prior to installing VSE.

For example VSE patch 11 is only compatible with McAfee Agent 5.0.6.220, 5.0.5.658, 5.0.4.283, 5.5.0

[stefanog]

Hello Chealey,

the agent version is 4.6 and VSE is 8.8 with patch 11 so we got the problem. But how can i update the agent? I suppose i should update on server side but do i need a new license?

[chealey]

You definitly need to update the agent then. As mentioned the lowest version of McAfee Agent you can use with VSE p11 is MA 5.0.4

If your license is still valid then you do not need a new one. You can get a new agent version from the software manager or our products downloads page. If you are doing this all via ePO then please ensure you update your extensions aswell. If you have any further questions in regards to the agent upgrade/ installation, please contact our McAfee Agent support team and they will be able to assist you further.

[jess_arman · Accepted solution]

@stefanog Please be advised that depending on what version of ePO you are running, these versions of McAfee Agent may not be compatible. You must be running ePO 5.3 and later for 5.x MA compatibility.

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[stefanog]

Now i'm using Epo 4.6 so i should upgrade it, right? In my softwares i see McAfee epo 5.10 (see attachment) but i can't check in:

0/17/18 12:20:50 PM  Checking in extension 'Performance Optimizer'.
10/17/18 12:20:50 PM  Command Failed: Extension PerfOptimizer missing required extensions:core:5.1.
10/17/18 12:20:50 PM  Failed to check in extension 'Performance Optimizer'.
10/17/18 12:20:50 PM  Completed: Check In Components (The component(s) failed to install. See the Server Task Log for more details) 

It seems i need extension "core:5.1" but how can i get it?

[chealey]

@stefanog You would need to upgrade your ePO, yes. Please reach out to our ePO team for advise on how to upgrade. You will not be able to upgrade to the lastest version directly, so they will be able to advise you on the best steps to take > https://community.mcafee.com/t5/ePolicy-Orchestrator/bd-p/epolicy-orchestrator

[stefanog]

Thanks, i'll post on that forum