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Reliable Contributor
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Message 11 of 16

Re: UDaterUI.exe - Excessive Memory Leak

An error does appear in the agent monitor and it continuously scrolls.  In the agent log I see "FrmSvc Failed to start Subsystem."   There is a root cause behind the udaterui issue though, because the agent will fail before the udaterui issue.  I know this because the server stopped communicating with ePO before I logged in, opened the agent and had the udaterui error start. 

Thanks,

Dave

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Message 12 of 16

Re: UDaterUI.exe - Excessive Memory Leak

bild_213.png

Screenshoot for all, who cant imagine this terrible messy situation.

The FrameworkService seems to inject  the text into the Udater-UI- Interface.

And Mention this ist after the computer start, there is no reason for stopping!

???

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Message 13 of 16

Re: UDaterUI.exe - Excessive Memory Leak

xenon,

If you are having significant issues you might consider a logon script that restarts the framework service upon logging in.    That would probably clear it up until McAfee responds with a fix.

Are you seeing this on Windows 7 or Server 2008?  I have not, only XP and 2003.

Dave

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Message 14 of 16

Re: UDaterUI.exe - Excessive Memory Leak

We only can approve this for XP-SP3 with a probability of ~4 % in the morning!

Again here the special log: seems to be the <User space controller.>

08:21:33 I #352 FrmSvc START cmdline="C:\Programme\McAfee\Common Framework\FrameworkService.exe" /ServiceStart

2013-02-01 08:21:33 I #352 FrmSvc ServiceStart

2013-02-01 08:21:33 I #352 FrmSvc Running

2013-02-01 08:21:33 I #504 FrmSvc Starting Subsystem <Logging>

2013-02-01 08:21:33 x #504 Logging Teilsystem wurde gestartet

2013-02-01 08:21:33 I #504 FrmSvc Starting Subsystem <User Space Controller>

2013-02-01 08:21:33 e #504 FrmSvc Fehler beim Starten des Teilsystems '<User Space Controller>'. Ergebnis: -1701

2013-02-01 08:21:33 I #504 FrmSvc Starting Subsystem <Management>

2013-02-01 08:21:33 I #1052 Manage Mangement plugin watch worker thread started

2013-02-01 08:21:33 I #504 Manage CManage::Start() Initialize() -- failed result=-1701(0xfffff95b)

2013-02-01

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Message 15 of 16

Re: UDaterUI.exe - Excessive Memory Leak

more detailed LOG....

2013-02-08 08:13:50.937 X #372 Event WaitForSingleObject,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:50.937 X #372 RegKey RegOpenKeyEx,80000002,SOFTWARE\Network Associates\TVD\Shared Components\Framework

2013-02-08 08:13:50.937 X #372 RegKey  =00000094

2013-02-08 08:13:50.937 X #372 RegKey RegQueryValueEx,00000094,Data Path

2013-02-08 08:13:50.937 X #372 RegKey  =C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework

2013-02-08 08:13:50.937 X #372 RegKey RegCloseKey,00000094

2013-02-08 08:13:50.937 X #372 Xml ConvertBufferToUnicode,936

2013-02-08 08:13:50.937 X #372 MPMutex ReleaseMutex,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:50.953 I #372 FrmSvc START cmdline="C:\Programme\McAfee\Common Framework\FrameworkService.exe" /ServiceStart

2013-02-08 08:13:50.953 I #372 FrmSvc ServiceStart

2013-02-08 08:13:50.953 X #372 MPMutex CreateMutex,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:50.953 I #372 FrmSvc Running

2013-02-08 08:13:51.062 I #476 FrmSvc Starting Subsystem <Logging>

2013-02-08 08:13:51.062 x #476 Logging Teilsystem wurde gestartet

2013-02-08 08:13:51.109 I #476 FrmSvc Starting Subsystem <User Space Controller>

2013-02-08 08:13:51.156 X #476 UsrSpCt Started

2013-02-08 08:13:51.156 e #476 FrmSvc Fehler beim Starten des Teilsystems '<User Space Controller>'. Ergebnis: -1701

2013-02-08 08:13:51.281 X #476 MPMutex CreateMutex,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:51.281 X #476 Event WaitForSingleObject,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:51.281 X #476 ini GetPrivateProfileString,Agent,bCollectFullProps,C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Agent.ini

2013-02-08 08:13:51.281 X #476 MPMutex ReleaseMutex,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:51.281 X #476 MPMutex CreateMutex,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:51.281 X #476 Event WaitForSingleObject,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:51.281 X #476 ini GetPrivateProfileString,Agent,ReduceProcessPriority,C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Agent.ini

2013-02-08 08:13:51.281 X #476 MPMutex ReleaseMutex,4E7BA38E-A971-4095-93DA-FB5311973807

2013-02-08 08:13:51.281 I #476 FrmSvc Starting Subsystem <Management>

2013-02-08 08:13:51.296 I #476 Manage CManage::Start() Initialize() -- failed result=-1701(0xfffff95b)

2013-02-08 08:13:51.296 X #476 RegKey RegOpenKeyEx,80000002,SOFTWARE\Network Associates\ePolicy Orchestrator\Agent

2013-02-08 08:13:51.296 X #476 RegKey  =000001e0

2013-02-08 08:13:51.296 X #476 RegKey RegSetValueEx,000001e0,LoggedOnUser,N/A

2013-02-08 08:13:51.296 X #476 RegKey RegCloseKey,000001e0

2013-02-08 08:13:51.296 X #476 RegKey RegCreateKey,80000002,SOFTWARE\Network Associates\TVD\Shared Components\Framework

2013-02-08 08:13:51.296 I #912 Manage Mangement plugin watch worker thread started

2013-02-08 08:13:51.296 X #912 RegKey RegOpenKeyEx,80000002,SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins

2013-02-08 08:13:51.296 X #912 RegKey  =000001e0

2013-02-08 08:13:51.296 X #912 Event CreateEvent,(null)


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Re: UDaterUI.exe - Excessive Memory Leak

I have a diagnostic version of UdaterUI available. If you provide an SR number, Support could get you the diagnostic if you'd like.

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