SetupVSE.exe gives Compatibility error for windows 10

[Cguthrie]

I am trying to install SetupVSE.exe on windows 10.  I get a compatibility error.  The computer is not connected to the internet and I am unable to connect it. (IT will not allow)  From What I found from searching it would seem that I was provided an incorrect version of the file I am to install.  I do have the Grant license number.  I am not that familiar with this virus protection, If I need to provide more specifics please let me know and I will do what I can.

Thanks

[Thussain]

Thank you for posting your query here

May I know what is the version number of the Windows 10 Operating system installed on your machine. Please find the list of different versions of Windows 10 OS's supported by VSE. For more details please refer to the below KB article 

https://kc.mcafee.com/corporate/index?page=content&id=KB51111

Operating System

Minimum

VSE 8.8 Releases

Supported

Service Pack (SP)

P13

P12

P11

P10

P9

P8

P7

P6

P5, P4

P3

P2

P1

Windows 10 version 1909 (October 2019)

Yes

No

No

No

No

No

No

No

No

No

No

No

Windows 10 version 1903 (May 2019)

Yes

No

No

No

No

No

No

No

No

No

No

No

Windows 10 version 1809 (October 2018)

-

Yes

Yes

No

No

No

No

No

No

No

No

No

No

Windows 10 version 1803 (April 2018)9

-

Yes

Yes

Yes

No

No

No

No

No

No

No

No

No

Windows 10 version 1709 (Fall Creators Update)7

-

Yes

Yes

Yes

Yes

No

No

No

No

No

No

No

No

Windows 10 version 1703 (Creators Update)7

-

Yes

Yes

Yes

Yes

Yes

No

No

No

No

No

No

No

Windows 10 version 1607 (Anniversary Update)7

-

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

No

No

No

Windows 10 version 1511 (November Update) 7

-

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

No

Windows 10 version 1507 (General Availability) 7

Windows 10 IoT Enterprise 5, 6

[Cguthrie]

System is Windows 10 Enterprise 2016 LTSB.  I attached  screen capture of the system

Thanks

[mbuehler]

Hi @Cguthrie 

Based on that Windows version, you need to make sure that you're using at least version 8.8 Patch 8 of VirusScan Enterprise.

Thanks,

[Cguthrie]

Product version 8.8.0

file version 8.8.0.240

I am running the SetupVSE application, Running as administrator.

Thanks

[mbuehler]

Hi @Cguthrie 

That file version corresponds to VirusScan Enterprise 8.8 Patch 3. You need at least Patch 8 or above to work on that Windows 10 version.

Thank you,

[Thussain]

I would suggest you to kindly click on Start --> Run and type the command Winver

This will show you the version of Windows OS. Then try installing the most recent version compatible with your OS. I think VSE 8.8 Patch 13 should work with your OS. 

[Cguthrie]

Wasn't aware of that command.   I ran that and windows version 1607, So looks like patch 8 or better is the best to get.  Now where do I get that download from?

[Thussain · Accepted solution]

Please log on to the link below and key in your grant number and email ID

https://www.mcafee.com/enterprise/en-us/downloads/my-products.html

Then Select Endpoint security to locate VSE. VSE 8.8 patch 8 is not available for download, I suggest you to go with VSE 8.8.0.2114 which is patch 13 full install package

[Thussain]

The package name of the download site is Install - Windows (Patch 13) Version 8.8.0.2114