Thank you for posting your query "Why is the SR 4-19476051351 still open"
I would like to inform you that when you submit a SR with MCAFEELABS as the Point Product, this will not be flagged to McAfee Technical Support Team. The SR will directly go the McAfee Labs team to which an automated response is sent. If the sample submitted is correct the tool would provide you with an ED.
I see the work Id for this SR is 2676546.
This will be closed by the Labs team and we do not intervene in that process.
If you still need help on this issue, I can have a new SR created and a call back done.
Was my reply helpful? If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!