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AdithyanT
McAfee Employee
McAfee Employee
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Message 11 of 15
‎11-13-2019 06:35 AM

Re: Require Clarification regarding a quarantined file

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Hi @irtech,

Thank you for your response. Absolutely Yes! You can. However, It would require a Service Request.

Please log a Service Request with us and we shall get the EXTRA DAT for you.

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Thanks and regards,
Adithyan T
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irtech
Level 8
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Message 12 of 15
‎11-13-2019 07:02 AM

Re: Require Clarification regarding a quarantined file

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Thanks, I just submitted a service request via the link. Hope I can get the extra.dat tonight.

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AdithyanT
McAfee Employee
McAfee Employee
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Message 13 of 15
‎11-13-2019 07:04 AM

Re: Require Clarification regarding a quarantined file

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Hi @irtech,

You should receive it by today. Please DM me your SR# in case you don't and I shall action on it as quick as I can.

Thanks again for following my request!

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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betta
Level 7
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Message 14 of 15
‎11-14-2019 02:23 AM

Re: Require Clarification regarding a quarantined file

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Thanks AdithyanT,

resolved with next DAT 9440

View solution in original post

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AdithyanT
McAfee Employee
McAfee Employee
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Message 15 of 15
‎11-14-2019 02:43 AM

Re: Require Clarification regarding a quarantined file

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Hi @betta,

Very glad to have you update this thread! Thanks for the info that should help others looking for the same answer!

Kudos to you for the same!

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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