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smalldog
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Message 1 of 23

Remove kaspersky automatic when install virusscan

Hi All, when i manual install virusscan on system that have kaspersky install, virusscan detect kaspersky and ask for remove. But when i deploy virusscan through ePO, i can not install virusscan and remove kaspersky automatically. So Virusscan just can remove third party when install locally ? Not through ePO? Thanks!

22 Replies
smalldog
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Message 2 of 23

Re: Remove kaspersky automatic when install virusscan

No one here can confirm this issue? Thanks!

metalhead
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Message 3 of 23

Re: Remove kaspersky automatic when install virusscan

No. As ePO is running the same install package as when running locally it should deinstall all "removeable" third party products.

Check the follwing links for removeable products:

https://kc.mcafee.com/corporate/index?page=content&id=KB72251

Regards Tom

smalldog
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Message 4 of 23

Re: Remove kaspersky automatic when install virusscan

Thanks Tom, i know McAfee can remove Kaspersky when you install locally but when install through ePO it can not install. So i want to confirm Virusscan just can remove third party when install locally ? Not through ePO?

metalhead
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Message 5 of 23

Re: Remove kaspersky automatic when install virusscan

The deinstallation should also work when deploying VSE via ePO.

Tom

smalldog
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Message 6 of 23

Re: Remove kaspersky automatic when install virusscan

I'm deploying McAfee for my customer that using kaspersky. I can not deploy through ePO when kaspersky installed. I must uninstall and deploy again that work. Kaspersky version 6.0.4. Have you got any ideas? Thanks Tom!

metalhead
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Message 7 of 23

Re: Remove kaspersky automatic when install virusscan

For troubleshooting search for the VSEInst*.log on an affected client. It should exist in C:\Windows\Temp.

Tom

smalldog
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Message 8 of 23

Re: Remove kaspersky automatic when install virusscan

Can not find VSEInst*.log . Tried some pc but can not deploy VSE "error occurred while installing virusscan8800".

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metalhead
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Message 9 of 23

Re: Remove kaspersky automatic when install virusscan

What logs do you see in c:\Windows\Temp\McAfeeLogs ?

If there is no VSE* Log it means that the VSE Setup actually did not start at all ... then the AGENT_%computername%.log or mcscript*.log (C:\programdata\McAfee\Common Framework\DB\Logs) could give a clue.

Tom

smalldog
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Message 10 of 23

Re: Remove kaspersky automatic when install virusscan

I found this in VSEUninst.log

Detect : PRODUCT_187 = Kaspersky Anti-Virus 6.0

DetectUninstaller : InstallWIX_{75193929-9A52-4CA4-98DE-8C7296940920}

DetectRegValue : SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallWIX_{75193929-9A52-4CA4-98DE-8C7296940920}\DisplayVersion

DetectInstallPath : SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{75193929-9A52-4CA4-98DE-8C7296940920}\InstallSource = C:\KAV\KasperskyAV6.0.2.621\english\

PRODUCT_187     =     Product found

*Detection compeleted for : PRODUCT_187

Remove : PRODUCT_187::Kaspersky Anti-Virus 6.0

Error Invoking Uninstaller

Return Code : Decimal = 16777220  Hex = 1000004

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