Hello there, I'm new to forum and to mcafee too, so I hope u copuld help me to quit from this issue.
I'm running McAfee Viruscan Enterprise 8.5 with Epo Agent 3.6
since a couple of days, I'm unable to update my clients (and servers) as I'm getting the following message:
"error occured while downloading file sitestat.xml"
the communication with the server is fine, and the IP address is correct in all .ini's and .xml's configuration files.
any other idea? I would have try to delete the sitestat.xml file from C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\sitestat.xml and have an Internet update to re create it but I'm not able to delete the original one (access denied)
I atteach the log of the client update
gent Subsystem 27/03/2009 16.18.07 Info Agent will connect to the ePO Server in 10 minutes and 36 seconds. Agent Subsystem 27/03/2009 16.18.07 Info Agent communication session closed Agent Subsystem 27/03/2009 16.18.07 Error Agent failed to communicate with ePO Server Internet Manager 27/03/2009 16.18.07 Error Failed to connect to server xxx.mycompany.com Check the agent log for more details. Script 27/03/2009 16.18.04 Info Closing the update session. Script 27/03/2009 16.18.04 Info Unable to find a valid repository. Script 27/03/2009 16.18.04 Info Error occurred while downloading file SiteStat.xml. Internet Manager 27/03/2009 16.18.04 Error Failed to connect to server xxx.mycompany.com . Check the agent log for more details. Script 27/03/2009 16.18.01 Info Checking update packages from repository ePO_ITCON172. Scheduler 27/03/2009 16.18.01 Info Scheduler: Invoking task [Deployment]... Agent Subsystem 27/03/2009 16.18.00 Info Next policy enforcement in 5 minutes Agent Subsystem 27/03/2009 16.18.00 Info Agent finished Enforcing policies Scheduler 27/03/2009 16.18.00 Info Added a new task Deployment to Scheduler's task list Agent Subsystem 27/03/2009 16.17.59 Info Agent is connecting to ePO server Agent Subsystem 27/03/2009 16.17.59 Info Agent is sending PROPS VERSION package to ePO server
unfortunately none of the following has worked. now I'm getting one more problem pulling the repository from the Internet. this is the error: failed to download file catalog.z from site update.nai.com:80 , error code 10061.
I've sorted the download catalog.z issue. now , other that the problem of sitestat.xml, I have a strange happening; when I launch a manual Repository Pull, the result gives me Completed but the status is failed... do u know why?