cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Problem saving Excel files in Windows 7 using F5 VPN client

We have some users who are having issues saving Excel files over an F5 VPN client connection using Windows 7 and Office 2010.  The file appears to save, but it disappears and leaves a .tmp file in its place.  On a technet forum, a Microsoft representative blames it on AV and suggests that we turn off AV on the client and the server to see if we can reproduce the problem.  Why is it they always suggest that first instead of finding a solution.

I just want to know if anyone else has seen this issue and if so, if they found a workable solution.

Thank you,

Randy

1 Reply
Highlighted
Level 9
Report Inappropriate Content
Message 2 of 2

Re: Problem saving Excel files in Windows 7 using F5 VPN client

Might try disabling scanning on network drives, but I haven't heard of this issue before.  Are they VPN'd and saving to a share?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community