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Poor On-Demand Scan Times for 8.8 and Citrix (64Bit)

Hi All.

I have a problem where the on-demand scan for VSE 8.8 is taking a long time to scan what seems like nothing.

The setup only seems to occur on my Windows 2003 64 Bit servers that run Citrix Presentation Server 4.5. The scan logs show that run times for the scan are over 20 hours and the number of files scanned is around 20 (something wrong there). I have checked other 64 Bit servers (not citrix) and they are fine, 80,000+ files taking around 15 - 30 minutes. We also have 32 Bit servers running Citrix and they too are fine.

I was hoping someone might have an idea what could be the cause?

Looking through the logs I can see it has not aleways been like this. The first scan of one of the srevers took 10 minutes. The following week it took 22 hours (see logs below)

1/7/2012    8:00:16 AM        Engine version                          =    5400.1158

1/7/2012    8:00:16 AM        AntiVirus   DAT version                 =    6581.0

1/7/2012    8:00:16 AM        Number of detection signatures in EXTRA.DAT =    None

1/7/2012    8:00:16 AM        Names of detection signatures in EXTRA.DAT  =    None

1/7/2012    8:00:16 AM    Scan Started    NCTHIN25\SYSTEM    (managed) VSE 8.8 - Server Scan

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Scan Summary

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Processes scanned    : 58

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Processes detected   : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Processes cleaned    : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Boot sectors scanned : 4

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Boot sectors detected: 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Boot sectors cleaned : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Files scanned        : 65711

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Files with detections: 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    File detections      : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Files cleaned        : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Files deleted        : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Files not scanned    : 16

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Scan Summary (Registry Scanning)

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Keys scanned         : 62922

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Keys detected        : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Keys cleaned         : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Keys deleted         : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Scan Summary (Cookie Scanning)

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Cookies scanned      : 29

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Cookies detected     : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Cookies cleaned      : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Cookies deleted      : 0

1/7/2012    8:10:34 AM    Scan Summary    NCTHIN25\SYSTEM    Run time             : 0:10:19

1/7/2012    8:10:34 AM    Scan Complete    NCTHIN25\SYSTEM    (managed) VSE 8.8 - Server Scan

14/01/2012    08:00:17        Engine version                          =    5400.1158

14/01/2012    08:00:17        AntiVirus   DAT version                 =    6588.0

14/01/2012    08:00:17        Number of detection signatures in EXTRA.DAT =    None

14/01/2012    08:00:17        Names of detection signatures in EXTRA.DAT  =    None

14/01/2012    08:00:17    Scan Started    NCTHIN25\SYSTEM    (managed) VSE 8.8 - Server Scan

14/01/2012    08:03:40    Not scanned (The file is encrypted)     d:\x64 Bit Certified Print Drivers\Xerox\Global Print Driver x64\X-GPDWin_PS_x64.exe   

14/01/2012    08:11:51    Not scanned (The file is encrypted)     c:\Documents and Settings\cx\Cookies\0O355DX6.txt   

14/01/2012    08:11:52    Not scanned (The file is encrypted)     c:\Documents and Settings\cx\Cookies\7T5F04S3.txt   

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Scan Summary

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Processes scanned    : 71

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Processes detected   : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Processes cleaned    : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Boot sectors scanned : 4

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Boot sectors detected: 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Boot sectors cleaned : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Files scanned        : 83323

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Files with detections: 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    File detections      : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Files cleaned        : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Files deleted        : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Files not scanned    : 20

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Scan Summary (Registry Scanning)

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Keys scanned         : 50438

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Keys detected        : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Keys cleaned         : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Keys deleted         : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Scan Summary (Cookie Scanning)

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Cookies scanned      : 15438

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Cookies detected     : 2

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Cookies cleaned      : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Cookies deleted      : 0

15/01/2012    06:20:16    Scan Summary    NCTHIN25\SYSTEM    Run time             : 22:20:00

15/01/2012    06:20:16    Scan Terminated    NCTHIN25\SYSTEM    (managed) VSE 8.8 - Server Scan

The scans have been the same from the dates above to the current date.

2 Replies
McAfee Employee wwarren
McAfee Employee
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Message 2 of 3

Re: Poor On-Demand Scan Times for 8.8 and Citrix (64Bit)

Is it possible you're encountering this issue, for which there is a hotfix available?

I suggest applying it at least, rebooting and monitoring the behavior.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
Highlighted

Re: Poor On-Demand Scan Times for 8.8 and Citrix (64Bit)

Thanks for the reply. It seems to be same scenario. I have downloaded and applied the hotfix to 2 of the affected servers. I wont know the results until Monday when the servers scan over the weekend.

Ill update you with the results on Monday

Message was edited by: DeanBaker on 04/04/12 03:02:42 CDT
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