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Performance issue with VSE8.7i + Macroview DMF + Outlook 2003

Hi all, we have a performance drop issue.

When Outlook 2003 SP3 + VSE8.7i with patch 3&4 + Macroview DMF client 6.7 are installed, and Word is selected as the email editor, it takes about 7 - 10 seconds to new message window to appear. When you disable the Buffer Overflow Protection, it only takes 2-4 seconds.

We've added Outlook.exe in the BOP exclusion, added Outlook.exe in the Low-Risk process exclusion,  whitelised the server url (KB65382), and even tried KB50981 but all to no avail......

On a lab machine, we've applied latest update to Outlook 2003, but still the same problem.

No problems with Outlook 2007.

I have been talking to tier 1 support today, after some diagnostics sent the Mer result and waiting to hear from them,

(While investigating, he told me to remove Outlook.exe from High-Risk process protection, and added it to Low-Risk process exclusion.)

Has anybody dealt with Macroview and somehow resolved issue?

4 Replies

Performance issue with VSE8.7i + Macroview DMF + Outlook 2003

Hi,

I already sow this type of behaviour when there is an incompatibility between outlook and acrobat ready on a workstation.

VirusScan BOF handle this incompatibility as a unexpected behaviour.

Could you please check add-ins in the outlook 2003 and uncheck all of them in order to investigation what is the one which is incapted performances ?

Regards

Damien

Performance issue with VSE8.7i + Macroview DMF + Outlook 2003

hi vivace270, thanks for you responce.

i've already checked that and there are no add-ins for macroview.

also tried the mcafee KB50981 to identify which processes are causing the issue, it was only word and outlook.

https://kc.mcafee.com/corporate/index?page=content&id=KB50981

The test result on a laptop with Macroview approved VSTO version and a fully patched version of Office 2003:

Mcafee v8.8 with Outlook/Winword excluded from BOP – 4-6 seconds

Mcafee v8.8 with BOP disabled – 2-3 seconds

Mcafee v8.7.0i with Outlook/Winword excluded from BOP – 6-7 seconds

Mcafee v8.7.0i with no BOP exclusions – 6-9 seconds

Mcafee v8.7.0i with BOP disabled – 2-3 seconds

Mcafee v8.7.0i with access protection and BOP disabled – 1-2 seconds

Mcafee v8.7.0i with access protection disabled - 5-6 seconds

Having BOP and/or access protection disabled makes Outlook with Macroview open much faster during current tests. I have had differing results when changing access protection – sometimes it helps but not always.

Performance issue with VSE8.7i + Macroview DMF + Outlook 2003

Hum interesting...

Which outlook plugins do you have ?

Regards

Performance issue with VSE8.7i + Macroview DMF + Outlook 2003

Well, problem is that Macroview don't have any add-ins!

Anyway, i've been talking to McAfee support since mid feb and today finally received something could resolve this.

KB70257

Will try this out tomorrow and update.

thanks,

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