Showing results for 
Show  only  | Search instead for 
Did you mean: 

ODS failures after P4 - SCAN64.EXE crashing

Hi there,

After upgrade to VSE88 P4 we are experiencing the following errors:

Log Name: Application

Source: Application Error

Date: 21/03/2014 07:45:09

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: black_devil_666


Faulting application name: SCAN64.EXE, version:, time stamp: 0x4d2e0635

Faulting module name: ntdll.dll, version: 6.1.7601.22436, time stamp: 0x521eb03f

Exception code: 0xc0000374

Fault offset: 0x00000000000c4322

Faulting process id: 0x3850

Faulting application start time: 0x01cf44d1171ba830

Faulting application path: C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\SCAN64.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

at the time of scheduled scans - and obviously scans fail.

Windows 7p1 x64

Anyone experiencing the same issue???

We have SR 4-5457415063  open for this issue.

2 Replies
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: ODS failures after P4 - SCAN64.EXE crashing

Haven't seen any other reports of this.

Key thing here to note is, this is a process crash event. Which means, you'll be able to get a process dump of the failure - so long as it can be reproduced.

Use ProcDump from SysInternals to capture a 2nd chance exception of Scan64.exe, and to monitor for the process to start.

i.e. procdump -e -ma -w scan64.exe

The dump it creates will be of interest to us/Support.

It could be indicative of a bug in our code, or in the DAT content, or the Engine, or Windows, or in a 3rd party that has hooked the process - so, too many possibilities to go speculating on... hence the need for data.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee

Re: ODS failures after P4 - SCAN64.EXE crashing

Hi there,

Have you tried to disable the prevent hooking AP rule and see if the scan finish? I have seen a similar crash when running ODS and it was this rule causing the issue.

The solution was trusting the dll injecting as per


You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community