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Not able to open/rename file "instructions"

I usually receive some document files via mail containing word " instructions" and same gets blocked by the McAfee VSE. Also if i try to rename any file to "instructions" that is also denied. Is there any way out to this?

9 Replies
exbrit
Level 21
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Message 2 of 10

Re: Not able to open/rename file "instructions"

Moved to VSE for faster support.

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Peter

Moderator

Re: Not able to open/rename file "instructions"

Hi Kuldeep,

did you checked access protection log. how it blocking r why it blocking please check the access protection log and let me know if you are facing any issue

cheers

jagadeesh

Re: Not able to open/rename file "instructions"

Hi jagadeeshp....

I went through the VSE logs and found that this keyword "instructions" was being blocked as per the rules created in ePO.

Thanks for this

Re: Not able to open/rename file "instructions"

Hi Kuldeep,

can you share your logs

cheers

jagadeesh

Re: Not able to open/rename file "instructions"

i can share the policy where i have blocked this keyword

instr mcafee.png

avinash34
Level 12
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Message 7 of 10

Re: Not able to open/rename file "instructions"

Please check the rule that is used to block the file in access protection log. i suggest you to verify the email senders authenticity and then try to open the file.

Re: Not able to open/rename file "instructions"

Hi,

step 1>> check your access protection log

step 2>> check you product either VSE or EPS

step 3>> change access protection policy (For VSE: Policy catalog >> go to drop down menu choose vse from product  >> and choose access protection from category dorp down menu >> click on access protection policy and edit policy)

for more information see on screenshot belowaccess protection.JPG

Re: Not able to open/rename file "instructions"

yes bro..i got this path where i have configured the settings. But i am now searching for a way out keeping this policy at place.

Re: Not able to open/rename file "instructions"

hi,

if you want to remove the policy you can remove it and check it