cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to open/rename file "instructions"

I usually receive some document files via mail containing word " instructions" and same gets blocked by the McAfee VSE. Also if i try to rename any file to "instructions" that is also denied. Is there any way out to this?

9 Replies
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 10

Re: Not able to open/rename file "instructions"

Moved to VSE for faster support.

---

Peter

Moderator

Re: Not able to open/rename file "instructions"

Hi Kuldeep,

did you checked access protection log. how it blocking r why it blocking please check the access protection log and let me know if you are facing any issue

cheers

jagadeesh

Re: Not able to open/rename file "instructions"

Hi jagadeeshp....

I went through the VSE logs and found that this keyword "instructions" was being blocked as per the rules created in ePO.

Thanks for this

Re: Not able to open/rename file "instructions"

Hi Kuldeep,

can you share your logs

cheers

jagadeesh

Re: Not able to open/rename file "instructions"

i can share the policy where i have blocked this keyword

instr mcafee.png

Highlighted
avinash34
Level 12
Report Inappropriate Content
Message 7 of 10

Re: Not able to open/rename file "instructions"

Please check the rule that is used to block the file in access protection log. i suggest you to verify the email senders authenticity and then try to open the file.

Re: Not able to open/rename file "instructions"

Hi,

step 1>> check your access protection log

step 2>> check you product either VSE or EPS

step 3>> change access protection policy (For VSE: Policy catalog >> go to drop down menu choose vse from product  >> and choose access protection from category dorp down menu >> click on access protection policy and edit policy)

for more information see on screenshot belowaccess protection.JPG

Re: Not able to open/rename file "instructions"

yes bro..i got this path where i have configured the settings. But i am now searching for a way out keeping this policy at place.

Re: Not able to open/rename file "instructions"

hi,

if you want to remove the policy you can remove it and check it

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community