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No "M" Icon

We are running VirusScan Enterprise 8.5.0i, patch 4, with EPO framework 3.6.0.

The issue is that if an admin logs on to a client server at the local console the M icon will appear in the system tray. When logging in through a remote session the M icon is visible on some servers and the Vshield on others.

I know the framwork service is running, but it can be confusing.

Is there a fix for this? I seem to recall some info on it, but can't locate it anymore.

Thanks in advance,

Steve
8 Replies
tonyb99
Level 13
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Message 2 of 9

RE: No "M" Icon

this may be of help

After installing the McAfee Security Agent
icon, the single McAfee Security Agent icon
displays an "i" when a product detects a
threat or when a configuration has changed.
When this "i" appears, click the McAfee
Security Agent icon to see which product icon
changed from its default state. The McAfee
Security Agent icon is not supported on
Windows NT or 64-bit operating systems.
If a system is not managed by ePolicy
Orchestrator, or if the agent policy settings
are defined to hide the agent tray icon, then
the McAfee Security Agent icon does not
appear.

- Disabling and enabling the McAfee Security
Agent icon at installation
Two new CMA command line parameters are
provided to support the McAfee Security Agent
icon:
/sti=0 (off)
/sti=1 (on; default).
By default, the McAfee Security Agent is
enabled. To prevent the installation of the
McAfee Security Agent icon using ePolicy
Orchestrator, use the "/sti=o" command-line
option during the installation of the agent.
For details on installing the agent, see the
ePolicy Orchestrator online Help.
- Disabling and enabling the McAfee Security
Agent icon remotely after installation
To disable the McAfee Security Agent after
installation, run
"MCTRAY.EXE /remove"
at a command prompt or with a login script.
To re-enable the McAfee Security Agent, run
"MCTRAY.EXE /add"
at a command prompt or with a login script.

Have a fix

It is weird, but on every system where I have opened regedit to view the run keys, the M icon has come back. It could be that there was an issue in the registry that is intermittent and resolves when the key is opened. We have a backup product that is like that. It was missing a string terminator that gets applied when the key is opened for editing.

RE: No "M" Icon

Have you managed to get a solution for this?

I am having the same issues.

RE: No "M" Icon

The answer from McAfee is that this is normal in my situation. The "M" epo icon is designed to only show up once on a server for the local console only. It is not supposed to appear from RDP sessions. That being said I have found that it does show up on some systems and not others. I just ignore it now.

If you really want the icon then you could always add "MCTRAY.EXE" to your startup folder.

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RE: No "M" Icon



this is consistent with my experience. using the /console switch the red M is visible, and otherwise it seems to be hit or miss.
Reliable Contributor twenden
Reliable Contributor
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Message 7 of 9

RE: No "M" Icon

Also having similar issues. I have seen it show up sometimes with RDP. I do have one Windows 2008 server (32 bit) that it won't show up on. It is not a big deal and is something that I also ignore. Too much other stuff to worry about.

RE: No "M" Icon

Not a permanent fix . . . but if you're in an RDP session and you simply need to run the McAfee Agent Monitor, a quicker way is:

"%ProgramFiles%\McAfee\Common Framework\CmdAgent.exe" /s

Switches on the "M" icon, as an aside.
jawuk
Level 7
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Message 9 of 9

RE: No "M" Icon

I too have seen this issue on many a clients site. All windows servers of various versions.

Clearly a bug, but in the scheme of bugs i am currently dealing with, its small fry . .:p but annoying none the less

J
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