We are running VirusScan Enterprise 8.5.0i, patch 4, with EPO framework 3.6.0.
The issue is that if an admin logs on to a client server at the local console the M icon will appear in the system tray. When logging in through a remote session the M icon is visible on some servers and the Vshield on others.
I know the framwork service is running, but it can be confusing.
Is there a fix for this? I seem to recall some info on it, but can't locate it anymore.
After installing the McAfee Security Agent icon, the single McAfee Security Agent icon displays an "i" when a product detects a threat or when a configuration has changed. When this "i" appears, click the McAfee Security Agent icon to see which product icon changed from its default state. The McAfee Security Agent icon is not supported on Windows NT or 64-bit operating systems. If a system is not managed by ePolicy Orchestrator, or if the agent policy settings are defined to hide the agent tray icon, then the McAfee Security Agent icon does not appear. - Disabling and enabling the McAfee Security Agent icon at installation Two new CMA command line parameters are provided to support the McAfee Security Agent icon: /sti=0 (off) /sti=1 (on; default). By default, the McAfee Security Agent is enabled. To prevent the installation of the McAfee Security Agent icon using ePolicy Orchestrator, use the "/sti=o" command-line option during the installation of the agent. For details on installing the agent, see the ePolicy Orchestrator online Help. - Disabling and enabling the McAfee Security Agent icon remotely after installation To disable the McAfee Security Agent after installation, run "MCTRAY.EXE /remove" at a command prompt or with a login script. To re-enable the McAfee Security Agent, run "MCTRAY.EXE /add" at a command prompt or with a login script.
It is weird, but on every system where I have opened regedit to view the run keys, the M icon has come back. It could be that there was an issue in the registry that is intermittent and resolves when the key is opened. We have a backup product that is like that. It was missing a string terminator that gets applied when the key is opened for editing.
The answer from McAfee is that this is normal in my situation. The "M" epo icon is designed to only show up once on a server for the local console only. It is not supposed to appear from RDP sessions. That being said I have found that it does show up on some systems and not others. I just ignore it now.
If you really want the icon then you could always add "MCTRAY.EXE" to your startup folder.
Also having similar issues. I have seen it show up sometimes with RDP. I do have one Windows 2008 server (32 bit) that it won't show up on. It is not a big deal and is something that I also ignore. Too much other stuff to worry about.