I have a question regarding to download McFee products as per nstruction that onyl required a Grant ID then after I place the Grant ID it prompt me that No downloads are available for this grant.
Do I need first to request for update or I need this to renew or somthing wrong with the ID
Is this enterprise as you posted in home user area. Grant numbers are a business thing usually unless they changed things? If it is enterprise will move this to correct area.
Yup its a Enterprise my Compan wants to update our 8.7i to 8.8 version on McAfee Enterprise, and somehow I need first to downloads the package update for it for me to check in that to ePO. As per instruction on to download the file first I must know the grant ID but when Itried this it says that No download are available for this grant. What will I do to my end for me to have this package.
If your grant number has expired, you will not be able to download any packages. You will need to get with your VAR, or call McAfee to find out if it has expired. If you have recently re-newed, it takes 24hours for a new grant number to be sent.
Im not sure it my Grant ID is expired. I must call first it to Customer Service. By the way based from the instruction in downloading products I can't find the Product Name in Step 2. Is this the same in My Products - Donwloads
As you can see, from the insert you posted, you do not have any downloads available. This would indicate, your Grant number has expired. Please contact Customer Support to verify the information. Once you have a valid grant number, you will have available downloads and a License key for ePO. Have a great day.