cancel
Showing results for 
Search instead for 
Did you mean: 

NetShield 4.63 on NetWare - fails to update DAT files

We've had this problem for years and McAfee's never been much help.

Maybe someone else out there has the same problem and can assist?

Running NetShield 4.63e on NW 6.5 SP5

After a while, the auto-update task just fails to update. The only thing in the log file shows:

Monday July 16, 2007 04:33 pm AutoUpdate Try Active FTP to ftp.nai.com
Monday July 16, 2007 04:33 pm AutoUpdate doFTP Failed to connect to ftp.nai.com
Monday July 16, 2007 04:33 pm AutoUpdate FTP communication error in obtaining file.


I can ping the FTP.NAI.COM just fine.

I loaded pktscan.nlm and discovered that when I do a manual "run now" on the task and it claims it cannot talk to the FTP server, that it NEVER ACTUALLY sends out ANY IP communication to the ftp.nai.com at all.

If I ping it, I see that data is going out to 216.143.70.11
But that's it. NO OTHER traffic to that site or any other "external" sites.

This would seem to confirm that NetShield is getting something "stuck" in memory or something and thus failing.

The only "fix" we've found is that we have to F10 to exit NetShield, wait a few seconds and then reload it and then the updates will work again for some random period of time.
4 Replies
tonyb99
Level 13
Report Inappropriate Content
Message 2 of 5

RE: NetShield 4.63 on NetWare - fails to update DAT files

Perhaps this will help:

AutoUpdate fails when updating from FTP.NAI.COM
https://knowledge.mcafee.com/SupportSite/search.do?cmd=displayKC&docType=kc&externalId=NAI34148&slic... 0 7218921

There were issues with DATs updating at the same time as engines too for netshield (ie It didnt update is they were both echeduled at same time) sure you can dig what you need out of the knowledgebase if this was more like the case.

RE: NetShield 4.63 on NetWare - fails to update DAT files

Thanks for the info. Unfortunately it doesn't apply to us, as it works for some period of time (so NETDB is loaded properly). It's just some "random" period of time later, that it stops working (ie, no server reboot in between or anything).

Unfortunately McAfee uses Akamai so if we use a specific IP address it may magically stop working or that IP may not have gotten the updates in time.
tonyb99
Level 13
Report Inappropriate Content
Message 4 of 5

RE: NetShield 4.63 on NetWare - fails to update DAT files

Sorry can't be of much help no experience with netshield for novell..

Anyone else out there got any??

RE: NetShield 4.63 on NetWare - fails to update DAT files

I had same problem. Problem is with PASSWORD.PWD located in SYS:\MCAFEE\NETSHLD directory. Ti fix it, follow next step:

shutdown netshld on your netware server
copy password.pwd from a working sever ( where dat files are being updated ) to your failing server
reload netshld
run your update.
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community