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twenden
Level 13
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Message 1 of 10

Need to avoid hotfixes and reboots. Can we go from Agent 4.8.0.1938 & VSE 8.8i Patch 6 (1445), then upgrade to Agent 5.0.2.188, install VSE 8.8i Patch 7 and then finally upgrade to Agent 5.0.2.333?

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In our environment, we have thousands of systems running with Agent 4.8.0.1938 and VSE 8.8.0.1445 (Patch 6). Looking at SB10151, it seems to say that you need to install hot fix 1087536 to VSE 8.8i before upgrading to VSE 8.8 Patch 7 when you are using MA 4.8x. I noticed that these hot fixes prompt the user to reboot which we are trying to avoid.

In my testing, I have noticed that I can upgrade the Agent 4.8.0.1938 to Agent 5.0.2.188, without having to install  hotfix 1087536, and then deploy VSE 8.8i Patch 7. This works without any users needing to reboot. Does anyone know if this is OK to do or do you have to follow the many scenarios listed in SB10151?

This whole thing is a mess at trying to follow. Another issue we have is with Agent 5.0.2.132 as it does not work with Drive Encryption 7.1.3. It has an issue with DE policies not being applied. Tech Support told us to wait until Agent 5.0.3. Not too sure when that comes out. Not too sure if Agent 5.0.2.333 or 5.0.2.188 works with DE 7.13 yet.

This is a painful process for all of us and hard to follow.

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wwarren
Level 15
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Message 7 of 10

Re: Need to avoid hotfixes and reboots. Can we go from VSE Patch 6 (8.8.0.1445) with Agent 4.8.0.1938 to Agent 5.0.2.132 then Patch 7 and then Agent 5.0.2.333

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Yes, that sequence is fine.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
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exbrit
Level 21
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Message 2 of 10

Re: Need to avoid hotfixes and reboots. Can we go from VSE Patch 6 (8.8.0.1445) with Agent 4.8.0.1938 to Agent 5.0.2.132 then Patch 7 and then Agent 5.0.2.333

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Moved provisionally to VSE for faster support.

---

Peter

Moderator

wwarren
Level 15
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Message 3 of 10

Re: Need to avoid hotfixes and reboots. Can we go from VSE Patch 6 (8.8.0.1445) with Agent 4.8.0.1938 to Agent 5.0.2.132 then Patch 7 and then Agent 5.0.2.333

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> Can we go from VSE Patch 6 (8.8.0.1445) with Agent 4.8.0.1938 to Agent 5.0.2.132 then Patch 7 and then Agent 5.0.2.333

No, you cannot.

"Agent 5.0.2.132" is where you went wrong.

The documentation associated with Patch 7 and MA 5.0.2.333 should confirm it for you.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
twenden
Level 13
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Message 4 of 10

Re: Need to avoid hotfixes and reboots. Can we go from VSE Patch 6 (8.8.0.1445) with Agent 4.8.0.1938 to Agent 5.0.2.132 then Patch 7 and then Agent 5.0.2.333

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wwarren,

It works on my test system to go from agent 4.8.0.1938 to agent 5.0.2.188, then Patch 7 and finally Agent 5.0.2.333. Are you telling me that this shouldn't work as it does install in that order.

Don't like hot fixes due to the need for reboots as it relies on the user to say yes/no.  It is also not easy to see from the ePO side which system installed the hot fixes. We are in a non active directory environment and can't easily fix systems if they break due to this mess.

wwarren
Level 15
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Message 5 of 10

Re: Need to avoid hotfixes and reboots. Can we go from VSE Patch 6 (8.8.0.1445) with Agent 4.8.0.1938 to Agent 5.0.2.132 then Patch 7 and then Agent 5.0.2.333

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> Are you telling me that this shouldn't work... 

That's right.

When you installed MA 5.0.2, you fall into the VSE 8.8 P7 install requirement category that says "If you have MA 5.x you must have either MA 5.0.2.188 or MA 5.0.2.333 installed".

This is in the P7 release notes.

I would be questioning the validity of the VSE 8.8 P7 installation.  How did you perform the install?

The patch should have blocked itself from installing after detecting the installed MA version was not an acceptable one.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
twenden
Level 13
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Message 6 of 10

Re: Need to avoid hotfixes and reboots. Can we go from VSE Patch 6 (8.8.0.1445) with Agent 4.8.0.1938 to Agent 5.0.2.132 then Patch 7 and then Agent 5.0.2.333

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wwarren,

Sorry, I made a mistake in the subject line which I can't seem to edit. We went from Agent 4.8.0.1938 & VSE 8.8i Patch 6 (1445), then upgraded to Agent 5.0.2.188, installed VSE 8.8i Patch 7 and then finally upgraded to Agent 5.0.2.333.

This is the scenario that worked for us without any reboots as we didn't have to install any hot fixes. Does this sound like a valid install sequence.

wwarren
Level 15
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Message 7 of 10

Re: Need to avoid hotfixes and reboots. Can we go from VSE Patch 6 (8.8.0.1445) with Agent 4.8.0.1938 to Agent 5.0.2.132 then Patch 7 and then Agent 5.0.2.333

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Yes, that sequence is fine.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
exbrit
Level 21
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Message 8 of 10

Re: Need to avoid hotfixes and reboots. Can we go from Agent 4.8.0.1938 & VSE 8.8i Patch 6 (1445), then upgrade to Agent 5.0.2.188, install VSE 8.8i Patch 7 and then finally upgrade to Agent 5.0.2.333?

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I edited the header for you, is it OK now?

twenden
Level 13
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Message 9 of 10

Re: Need to avoid hotfixes and reboots. Can we go from Agent 4.8.0.1938 & VSE 8.8i Patch 6 (1445), then upgrade to Agent 5.0.2.188, install VSE 8.8i Patch 7 and then finally upgrade to Agent 5.0.2.333?

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Ex_Brit.

Thanks for editing the title. It looks good.

exbrit
Level 21
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Message 10 of 10

Re: Need to avoid hotfixes and reboots. Can we go from Agent 4.8.0.1938 & VSE 8.8i Patch 6 (1445), then upgrade to Agent 5.0.2.188, install VSE 8.8i Patch 7 and then finally upgrade to Agent 5.0.2.333?

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You're welcome, hopefully someone will find the info useful.