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Level 7
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Message 1 of 2

Mcshield.exe has encountered a problem and needs to close.

I need help! This message appear to me every minute.

At Event Viewer i see 3 error messages:


Exception in McShield.Exe!

Exception details follow :


Exception Code : 0XC0000005

Exception Address : 0X120F6C9E

Exception Parameters : 2

Param 1 = 00000000

Param 2 = 0X000000F4

More information :

Exception in memory scanner thread.


Faulting application Mcshield.exe, version, faulting module mcscan32.dll, version 5.400.0.1158, fault address 0x000f6c9e.

For more information, see Help and Support Center at


The McShield service terminated unexpectedly.

Please review event 5019 or 5051 for details. The McShield service will be restarted in 60 seconds;

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Message 2 of 2

Re: Mcshield.exe has encountered a problem and needs to close.


try unchecking "Processes on enable" checkbox in On-Access Scanner general tab. The fault frequency and the exception location suggests that this might have got to do with the error.

Wait until a new DAT is released and VirusScan has updated and try re-enabling the above checkbox to see if the DATs have got to do with the error. If not, some existing process could interfere with the memory scanning.