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jorpin
Level 7
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Message 1 of 2

Mcshield.exe has encountered a problem and needs to close.

I need help! This message appear to me every minute.

At Event Viewer i see 3 error messages:

1.

Exception in McShield.Exe!

Exception details follow :

VSCORE.14.1.0.524

Exception Code : 0XC0000005

Exception Address : 0X120F6C9E

Exception Parameters : 2

Param 1 = 00000000

Param 2 = 0X000000F4

More information :

Exception in memory scanner thread.

2.

Faulting application Mcshield.exe, version 14.1.0.524, faulting module mcscan32.dll, version 5.400.0.1158, fault address 0x000f6c9e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

3.

The McShield service terminated unexpectedly.

Please review event 5019 or 5051 for details. The McShield service will be restarted in 60 seconds;

1 Reply
apoling
Level 14
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Message 2 of 2

Re: Mcshield.exe has encountered a problem and needs to close.

Hi,

try unchecking "Processes on enable" checkbox in On-Access Scanner general tab. The fault frequency and the exception location suggests that this might have got to do with the error.

Wait until a new DAT is released and VirusScan has updated and try re-enabling the above checkbox to see if the DATs have got to do with the error. If not, some existing process could interfere with the memory scanning.

Attila