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seppel
Level 7
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Message 1 of 4

McAfee VirusScan Enterprise 8.8 Patch 4' could not be installed. Error code 1603.

We've been getting this error since July 2014 on one of our 2008R2 Servers, it wasn't discovered until now, as it is an isolated system with only 3 users on it.

Here's the log - any ideas would be greatly appreciated.

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exbrit
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Re: McAfee VirusScan Enterprise 8.8 Patch 4' could not be installed. Error code 1603.

Moved to VSE for better support - Moderator

Re: McAfee VirusScan Enterprise 8.8 Patch 4' could not be installed. Error code 1603.

The only thing I really see in the logs is below:

DEBUG: Error 2749:  Transform Patch2ToPatch4 invalid for package C:\Windows\Installer\1a720db5.msi. Expected product version == 8.8.02004, found product version 8.8.04001.

What version of VSE is the server currently at? 8.8.0.xxxx

I would try uninstalling VSE from a client task, see if that works, then install, and try update again.

After that, I would try installing manually. Make sure you disable HIPS/OAS and see what happens.

wwarren
Level 15
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Message 4 of 4

Re: McAfee VirusScan Enterprise 8.8 Patch 4' could not be installed. Error code 1603.

This was the reason for failure:

MSI (s) (FC:4C) [10:09:31:917]: Note: 1: 1334 2: traceapp.dll2 3: Data1.cab

MSI (s) (FC:4C) [10:09:31:917]: Product: McAfee VirusScan Enterprise -- Error 1334.The file ''traceapp.dll2'' cannot be installed because the file cannot be found in cabinet file ''Data1.cab''. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

Error 1334.The file ''traceapp.dll2'' cannot be installed because the file cannot be found in cabinet file ''Data1.cab''. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

MSI (s) (FC:4C) [10:09:31:917]: User policy value 'DisableRollback' is 0

MSI (s) (FC:4C) [10:09:31:917]: Machine policy value 'DisableRollback' is 0

Action ended 10:09:31: InstallExecute. Return value 3.

TIP:
MSI install logs will show "Return value 3" where the point of failure occurred.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee