cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7
Report Inappropriate Content
Message 1 of 4

McAfee On-Access Scanner Service high cpu usage during backup.

Jump to solution
I have a problem i have not been able to solve, when backup starts (Veritas Netbackup) the McAfee On-Access Scanner Service use very high cpu. I have made exclusion for the backup process (bpbkar32.exe) but Virusscan On-Access scans the files that are being backed up. I've ran profilerbut it only displays what i already know. As soon as i exclude "scan on read" cpu usage drops. Any pointers?
1 Solution

Accepted Solutions
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: McAfee On-Access Scanner Service high cpu usage during backup.

Jump to solution

Hi @258225 

There is likely another process you may need to exclude. Reach out to the vendor of the Backup Software you use, for a full list of exclusions you need to set. This looks like quite a good post: https://www.veritas.com/content/support/en_US/article.100004864

Make sure you are utilising the low/ high risk processes and are defining the processes as low risk processes, with scanning disabled. If you put the .exe files in your default processes exclusions, they will be treated as file exclusions and not as process exclusions.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

View solution in original post

3 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: McAfee On-Access Scanner Service high cpu usage during backup.

Jump to solution

Hi @258225 

There is likely another process you may need to exclude. Reach out to the vendor of the Backup Software you use, for a full list of exclusions you need to set. This looks like quite a good post: https://www.veritas.com/content/support/en_US/article.100004864

Make sure you are utilising the low/ high risk processes and are defining the processes as low risk processes, with scanning disabled. If you put the .exe files in your default processes exclusions, they will be treated as file exclusions and not as process exclusions.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

View solution in original post

Highlighted
Level 7
Report Inappropriate Content
Message 3 of 4

Re: McAfee On-Access Scanner Service high cpu usage during backup.

Jump to solution

I had searched for that paper about recommended exceptions but didn't find it, thanks, now it's working fine.

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: McAfee On-Access Scanner Service high cpu usage during backup.

Jump to solution

I'm very glad to hear the issue has been resolved! Thank you for closing the loop. Have a great day.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community