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258225
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McAfee On-Access Scanner Service high cpu usage during backup.

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I have a problem i have not been able to solve, when backup starts (Veritas Netbackup) the McAfee On-Access Scanner Service use very high cpu. I have made exclusion for the backup process (bpbkar32.exe) but Virusscan On-Access scans the files that are being backed up. I've ran profilerbut it only displays what i already know. As soon as i exclude "scan on read" cpu usage drops. Any pointers?
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McAfee Employee chealey
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Re: McAfee On-Access Scanner Service high cpu usage during backup.

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Hi @258225 

There is likely another process you may need to exclude. Reach out to the vendor of the Backup Software you use, for a full list of exclusions you need to set. This looks like quite a good post: https://www.veritas.com/content/support/en_US/article.100004864

Make sure you are utilising the low/ high risk processes and are defining the processes as low risk processes, with scanning disabled. If you put the .exe files in your default processes exclusions, they will be treated as file exclusions and not as process exclusions.

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McAfee Employee chealey
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Message 2 of 4

Re: McAfee On-Access Scanner Service high cpu usage during backup.

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Hi @258225 

There is likely another process you may need to exclude. Reach out to the vendor of the Backup Software you use, for a full list of exclusions you need to set. This looks like quite a good post: https://www.veritas.com/content/support/en_US/article.100004864

Make sure you are utilising the low/ high risk processes and are defining the processes as low risk processes, with scanning disabled. If you put the .exe files in your default processes exclusions, they will be treated as file exclusions and not as process exclusions.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

View solution in original post

258225
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Re: McAfee On-Access Scanner Service high cpu usage during backup.

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I had searched for that paper about recommended exceptions but didn't find it, thanks, now it's working fine.

McAfee Employee chealey
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Message 4 of 4

Re: McAfee On-Access Scanner Service high cpu usage during backup.

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I'm very glad to hear the issue has been resolved! Thank you for closing the loop. Have a great day.

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If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
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