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mcdave
Level 10
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Message 1 of 3

McAfee E-mail Scan Add-in Crashes Office 365

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It seems the McAfee Email add-in for outlook prevents our outlook from starting (crashes)

We're using Office 365 ProPlus (V15.0.4753.1002
VSE 8.8 Patch 6

We urgently need a solution.
Disabling the Add-in on outlook seems to be the only solution.bling the

disabling the "On-Delivery Email Scanner" does NOT fix it, How can we (hopefully temporarly) disable the outlook add-in?

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mcdave
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Message 3 of 3

Re: McAfee E-mail Scan Add-in Crashes Office 365

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Weird but reinstalling the Agent seems to fix the issue????????
What has the agent to do with the outlook mail add-in???

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McAfee Employee wwarren
McAfee Employee
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Re: McAfee E-mail Scan Add-in Crashes Office 365

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For an issue that is not solved by disabling the feature, but is solved by disabling the add-in, then there is no easy workaround.

Either the add-in must be disabled, or the email-scan feature removed (which can only be done via ePO by uninstalling and reinstalling with the command line setting to not install the EmailScan feature - see the Install Guide for command line info)

To investigate the crash so it can be root caused, and if our code is responsible - addressed - then you'll want to capture crash dump information of the failure, and provide the dump to Support.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
mcdave
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Message 3 of 3

Re: McAfee E-mail Scan Add-in Crashes Office 365

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Weird but reinstalling the Agent seems to fix the issue????????
What has the agent to do with the outlook mail add-in???

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