cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 9
Report Inappropriate Content
Message 1 of 4

MCSCAN32 Engine Initialisation failed. Engine returned error : 1

Hi all,

I have an issue with two servers showing their VScan on-access scanner as disabled after a fresh install of both the ePO agent and VScan software.

I have manually updated the ePO Agent and VScan to the latest patch versions & applied the latest SDAT but still no joy. 

The Application event log shows the following error;

MCSCAN32 Engine Initialisation failed. Engine returned error : 1

Event ID 5022

Unfortunately I cannot find anything on the Knowledgebase relating to this error.

ePO Agent : 4.5.0.1810 (Patch 2)

VScan : 8.7.0.893 (Patch 4)

Anyone any suggestions ?  I've even uninstalled all the McAfee software and reinstalled from scratch both via the ePO agent and manually installing. 

3 Replies
Highlighted
Level 7
Report Inappropriate Content
Message 2 of 4

Re: MCSCAN32 Engine Initialisation failed. Engine returned error : 1

Hi,

I've recently had the same issues with some of my servers in my environment and all I had to do is to restart the Mchsield service from the "Standard Services Tab" as I believe by default when you open your services it automatically takes you to the "Extended services Tab".

Worked for me so I would suggest you try it and see if sorts out your issues.

Regards,

Sibusiso

Highlighted

Re: MCSCAN32 Engine Initialisation failed. Engine returned error : 1

Dear ErinC,

Could you tell us about the version of the operating system and 32 or 64 bit OS.

1)uninstall the VSE and McAfee agent manually

2)first install the McAfee agent using the following command

   FramePkg_UPD.exe /install=updater

3) Finally  the VSE.

Pls refer the KB article which seems like your problem.

https://kc.mcafee.com/corporate/index?page=content&id=KB53805

Highlighted
Level 7
Report Inappropriate Content
Message 4 of 4

Re: MCSCAN32 Engine Initialisation failed. Engine returned error : 1

Hello Sir and/or Madam,

I have the same issue found on "Event Viewer" section "Application".

It is solved after UNINSTALL both McAfee VSE and McAfee Agent, then REINSTALL both McAfee Agent and McAfee VSE.

Hope my share help you.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community