cancel
Showing results for 
Search instead for 
Did you mean: 

Log what VSE is scanning during logon? Citrix is very slow because of VSE

Hello,

We use ePo 5.9.1 and VSE 8.8 with Patch 11 on workstations and servers.

We have an issue with Citrix XenApp, when users log into their virtual desktops they will get a black screen for about 20-30 seconds and then their desktop will appear.

I've spent ages on the phone with Citrix support and nothing worked until we uninstall VSE, then logins were lighting fast.

I have followed this link but it didn't speed up things https://www.citrix.com/blogs/2016/12/02/citrix-recommended-antivirus-exclusions/

Something else must be causing this with VSE. 

Is there anyway I can debug this log on to see what is being scanned?

Thanks

1 Reply
McAfee Employee chealey
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Log what VSE is scanning during logon? Citrix is very slow because of VSE

Citrix issues such as the one you've reported are generally caused by missing exclusions. Here are the Citrix recommended exclusions - one of which you've mentioned already:

Citrix Guidelines for Antivirus Software Configuration (https://support.citrix.com/article/CTX127030)

Citrix Consolidated List of Antivirus Exclusions (https://www.citrix.com/blogs/2016/12/02/citrix-recommended-antivirus-exclusions/)

 

Make sure  you are using low/ high risk processes and not just standard exclusions. You should have those Citrix processes makred as low risk processes and you may need to disable scanning for low risk processes. 

To see what mcschield is doing though, you could use procmon: https://kc.mcafee.com/corporate/index?page=content&id=KB50981

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
McAfee ePO Support Center Plug-in
Check out the new McAfee ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.