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Laptops CPUs are roaring

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Hello

I am running Windows 10 1903, with VirusScan client version 8.8 with patch 13. Several users when they login to their laptop, whether connected to the network or not, experience the fans on the laptop to begin running very rapidly, and on checking find the CPU usage is 100%, and McAfee Virus Scan the big user. Interestingly, once they start the McAfeeProfiler, the fan slows down and CPU usage goes down. I have put in the On-Access Default Processes Policies Exclusion CompatTelRunner.exe, as well as in the On-Access High Risk and Low Risk Exclusions, yet this continues to be one of the processes running at the time of the McAfee Profiler scan (I tried to attach a Profiler scan, but it would not allow it). Is there something else I can do to stop the McAfee Virus Scan from monopolizing the CPU usage?

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McAfee Employee chealey
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Message 6 of 6

Re: Laptops CPUs are roaring

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Create a Service Request with the Technical Support Team, then you can attach the logs to the Service Request.

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McAfee Employee chealey
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Message 2 of 6

Re: Laptops CPUs are roaring

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It would be good to investigate this with proper logs. A procmon log (Microsoft Sysinternals) at boot would be a great trace file to provide to our Support Team. This trace along with a MER file will be able to tell us what the scanner is doing at boot and what configuration you have. 

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Re: Laptops CPUs are roaring

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Where would I get the MER file? Do I have to download an application for this, or can it be gotten from a Windows system file?

McAfee Employee chealey
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Message 4 of 6

Re: Laptops CPUs are roaring

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https://kc.mcafee.com/corporate/index?page=content&id=KB59385

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Re: Laptops CPUs are roaring

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The attached .files are for a Dell Inspiron 15 7559. I tried to attache the files, but get the following:

  • The attachment procmon.zip is too large and has been removed. The maximum file size is: 5,242,880 bytes.
    The file sanitize_0.tgz does not have a valid extension for an attachment and has been removed. jpg,gif,png,csv,ppt,doc,pdf,docx,xls,xlsx,pptx,zip,jar,xml are the valid extensions.
  • Is there some other way to deliver the files?
McAfee Employee chealey
McAfee Employee
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Message 6 of 6

Re: Laptops CPUs are roaring

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Create a Service Request with the Technical Support Team, then you can attach the logs to the Service Request.

Was my reply helpful?
If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?
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