Installing any VSE version fails on Windows 2008 R2 after uninstalling older version.

[User63913563]

Installing any VSE version fails on Windows 2008 R2 after uninstalling older version. I have tried several of the fixes listed on line and none have worked. My question is this: I am only dealing with this one system. What if I remove the Agent that gets install when I try to install VSE and use Removal tool to remove McAfee products, if it find any. After I reboot the system I still see many McAfee settings in the Registry. So what if I remove all the McAfee I find in the Registry, reboot the system and try again. Has anyone tried this? Did it make matters worst?

[LeeHarvey]

After uninstalling VSE, did you reboot the server?  If not, services and drivers will be pending deletion, potentially blocking any future installs due to in-use/locked files. 

Also, if McAfee VSE is managed by ePO policies, then it's a good idea to relax or disable McAfee Access Protection policy rules prior to the uninstall.

Finally, ensure you are a local system administrator on the server when performing the VSE uninstall, reboot, re-install to new version, then reboot. 🙂

Hope this helps.

[AdithyanT]

Hi @User63913563,

Thank you for your post. Although removal of all remnants from registry might work for you, I would recommend against that. May I know if you can help us with the install log (when reinstall fails) so that I can look into it for you to determine the issue.

Alternatively if you have difficulties in sanitizing the log file before sending it here, please feel free to create a Service Request with us for us to look into the same.

[johma]

HI,
Review this KB and install the attached Certificates. Then retry the install.

https://kc.mcafee.com/corporate/index?page=content&id=KB87096

[User63913563 · Accepted solution]

This issue was resolved. The problem was that not all the McAfee files were not getting removed when I did ran uninstall tools, especially under Windows/System32. I could not delete them also using my Network Admin account. So I decided to login with a local admin account on the system and ran the uninstall tool and the VSE Cleaner tool. I was then able to delete all those McAfee files that never were removed. . I then  log back in with my network admin account and ran the installation with no problems. Thanks,

[AdithyanT]

Hi @User63913563,

Kudos to you for resolving the issue and also Thank you for updating us on what resolved the issue.