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HP Proliant servers got blue screen use VSE v8.8.02004 and Mcafee agent v4.6.1000

Dear All,

Suddenly some of our HP Proliant servers randomly got blue screen. When i report to HP, they said it because of mcafee that causes the problem:

For the host DN_LOGIN1_1

·         From OS system event logs, system rebooted multiple times with following bugcheck.

                Line 26388: 1/24/2014    11:08:21 PM       1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000007e (0xffffffffc0000005, 0xfffff8800122eb74, 0xfffff8800b234a18, 0xfffff8800b234280) C:\Windows\MEMORY.DMP 012414-23634-01

                Line 26521: 1/24/2014    11:47:40 PM       1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000001e (0xffffffffc0000005, 0xfffff80001a17910, 0x0000000000000000, 0x0000000000000000) C:\Windows\MEMORY.DMP 012414-24304-01

                Line 26650: 1/25/2014    12:14:30 AM       1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000007e (0xffffffffc0000005, 0xfffff88001453b6a, 0xfffff880029d4a18, 0xfffff880029d4280) C:\Windows\MEMORY.DMP 012514-23961-01

                Line 26781: 1/25/2014    12:35:36 AM       1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000007e (0xffffffffc0000005, 0xfffff88001377b6a, 0xfffff880029f7a18, 0xfffff880029f7280) C:\Windows\MEMORY.DMP 012514-23992-01

                Line 26913: 1/25/2014    1:23:23 AM         1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000007e (0xffffffffc0000005, 0xfffff8800147ab74, 0xfffff880029fea18, 0xfffff880029fe280) C:\Windows\MEMORY.DMP 012514-23696-01

·         Minidump analysis trace to module mfehidk.sys

16: kd> lmvm mfehidk

start             end                 module name

fffff880`01349000 fffff880`013e8e00   mfehidk  T (no symbols)          

    Loaded symbol image file: mfehidk.sys

    Image path: \SystemRoot\system32\drivers\mfehidk.sys

    Image name: mfehidk.sys

    Timestamp:        Thu May 31 23:15:54 2012 (4FC78B2A)

    CheckSum:         000B1952

    ImageSize:        0009FE00

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

16: kd> .exr 0xfffff880029f7a18

ExceptionAddress: fffff88001377b6a (mfehidk+0x000000000002eb6a)

   ExceptionCode: c0000005 (Access violation)

  ExceptionFlags: 00000000

NumberParameters: 2

   Parameter[0]: 0000000000000000

   Parameter[1]: 0000000114d96337

Attempt to read from address 0000000114d96337

·         Also noticed same/similar bugcheck from OA show all logs for rest of the host which is being impacted.

             using OS WIndows 2008 server R2 64bit

          -> From this, i've tried to have a support from Mcafee, but unfortunately when i want to make serviceportal account, i cant use my grant number (it is because license alreasy expired?

           Anyone can explain about this problem? Any help would be great

          Thank you


s



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