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Generic Script Error when running dat upgrade.

I am having an issue with dat updates completing on a Windows 2003 Server with SP2 installed.  McAfee VirusScan 8.7i with Patch 4  Agent 4.5 Patch 1

I have followed instructions for similar issues by replacing the updatemain.mcs and installmain.mcs with no affect on the problem.  I've completely removed McAfee VirusScan and Agent and deleted the following:

McAfee folder from c:\Program Files

From Registry:  HKLM\McAfee and Network Associates

as well as the entire McAfee folder under c:\Documents and Settings\All Users\Application Data\

After installing when AutoUpdate is run the following error occurs after download of all the dat updates it's missing.

2/10/2011 10:23:10 PM W-INTRA\rossetmj Starting task: AutoUpdate

2/10/2011 10:23:13 PM W-INTRA\rossetmj Checking update packages from repository ePOSA_SWEC0031.

2/10/2011 10:23:14 PM W-INTRA\rossetmj Initializing update...

2/10/2011 10:23:14 PM W-INTRA\rossetmj Downloading catalog.z.

2/10/2011 10:23:14 PM W-INTRA\rossetmj Verifying catalog.z.

2/10/2011 10:23:14 PM W-INTRA\rossetmj Extracting catalog.z.

2/10/2011 10:23:14 PM W-INTRA\rossetmj Loading update configuration from: catalog.xml

2/10/2011 10:23:15 PM W-INTRA\rossetmj These updates will be applied if they are in the repository:  Engine, DAT, VSCANCEU1000, EXTRADAT1000, BOCVSE__1000, VIRUSCAN8700.

2/10/2011 10:23:16 PM W-INTRA\rossetmj Downloading PkgCatalog.z.

2/10/2011 10:23:16 PM W-INTRA\rossetmj Verifying PkgCatalog.z.

2/10/2011 10:23:16 PM W-INTRA\rossetmj Extracting PkgCatalog.z.

2/10/2011 10:23:16 PM W-INTRA\rossetmj Loading update configuration from: PkgCatalog.xml

2/10/2011 10:23:17 PM W-INTRA\rossetmj Verifying V2engdet.mcs.

2/10/2011 10:23:17 PM W-INTRA\rossetmj Downloading V2engdet.mcs.

2/10/2011 10:23:19 PM W-INTRA\rossetmj Product(s) running the latest Engine.

2/10/2011 10:23:19 PM W-INTRA\rossetmj Downloading PkgCatalog.z.

2/10/2011 10:23:19 PM W-INTRA\rossetmj Verifying PkgCatalog.z.

2/10/2011 10:23:19 PM W-INTRA\rossetmj Extracting PkgCatalog.z.

2/10/2011 10:23:19 PM W-INTRA\rossetmj Loading update configuration from: PkgCatalog.xml

2/10/2011 10:23:21 PM W-INTRA\rossetmj Verifying V2datdet.mcs.

2/10/2011 10:23:21 PM W-INTRA\rossetmj Downloading V2datdet.mcs.

2/10/2011 10:23:22 PM W-INTRA\rossetmj Downloading PkgCatalog.z.

2/10/2011 10:23:23 PM W-INTRA\rossetmj Verifying PkgCatalog.z.

2/10/2011 10:23:23 PM W-INTRA\rossetmj Extracting PkgCatalog.z.

2/10/2011 10:23:23 PM W-INTRA\rossetmj Loading update configuration from: PkgCatalog.xml

2/10/2011 10:23:25 PM W-INTRA\rossetmj Starting DAT update.

2/10/2011 10:23:26 PM W-INTRA\rossetmj Downloading DAT.

2/10/2011 10:23:26 PM W-INTRA\rossetmj Downloading gdeltaavv.ini.

2/10/2011 10:23:27 PM W-INTRA\rossetmj Downloading 62356236avv.gem.

2/10/2011 10:23:29 PM W-INTRA\rossetmj Downloading 62366237avv.gem.

2/10/2011 10:23:31 PM W-INTRA\rossetmj Downloading 62376238avv.gem.

2/10/2011 10:23:32 PM W-INTRA\rossetmj Downloading 62386239avv.gem.

2/10/2011 10:23:35 PM W-INTRA\rossetmj Downloading 62396240avv.gem.

2/10/2011 10:23:36 PM W-INTRA\rossetmj Downloading 62406241avv.gem.

2/10/2011 10:23:37 PM W-INTRA\rossetmj Downloading 62416242avv.gem.

2/10/2011 10:23:39 PM W-INTRA\rossetmj Downloading 62426243avv.gem.

2/10/2011 10:23:41 PM W-INTRA\rossetmj Downloading 62436244avv.gem.

2/10/2011 10:23:42 PM W-INTRA\rossetmj Downloading 62446245avv.gem.

2/10/2011 10:23:44 PM W-INTRA\rossetmj Downloading 62456246avv.gem.

2/10/2011 10:23:45 PM W-INTRA\rossetmj Downloading 62466247avv.gem.

2/10/2011 10:23:45 PM W-INTRA\rossetmj Downloading 62476248avv.gem.

2/10/2011 10:23:46 PM W-INTRA\rossetmj Downloading 62486249avv.gem.

2/10/2011 10:23:52 PM W-INTRA\rossetmj Downloading 62496250avv.gem.

2/10/2011 10:23:55 PM W-INTRA\rossetmj Downloading 62506251avv.gem.

2/10/2011 10:23:58 PM W-INTRA\rossetmj Downloading 62516252avv.gem.

2/10/2011 10:24:00 PM W-INTRA\rossetmj Downloading 62526253avv.gem.

2/10/2011 10:26:14 PM W-INTRA\rossetmj Backing up file(s) Engine DAT

2/10/2011 10:26:15 PM W-INTRA\rossetmj Pre-notifying for DAT update.

2/10/2011 10:26:15 PM W-INTRA\rossetmj Copying DAT.

2/10/2011 10:26:15 PM W-INTRA\rossetmj Generic script error.

2/10/2011 10:26:15 PM W-INTRA\rossetmj Verifying BocDet_VSE.McS.

2/10/2011 10:26:15 PM W-INTRA\rossetmj Downloading BocDet_VSE.McS.

2/10/2011 10:26:16 PM W-INTRA\rossetmj Searching available updates for BOC DAT.

2/10/2011 10:26:16 PM W-INTRA\rossetmj Downloading PkgCatalog.z.

2/10/2011 10:26:17 PM W-INTRA\rossetmj Verifying PkgCatalog.z.

2/10/2011 10:26:17 PM W-INTRA\rossetmj Extracting PkgCatalog.z.

2/10/2011 10:26:17 PM W-INTRA\rossetmj Loading update configuration from: PkgCatalog.xml

2/10/2011 10:26:19 PM W-INTRA\rossetmj Starting BOC DAT update.

2/10/2011 10:26:19 PM W-INTRA\rossetmj Downloading vscan.bof.

2/10/2011 10:26:20 PM W-INTRA\rossetmj Update succeeded to version 516.

2/10/2011 10:26:20 PM W-INTRA\rossetmj Verifying VSE870Det.McS.

2/10/2011 10:26:20 PM W-INTRA\rossetmj Downloading VSE870Det.McS.

2/10/2011 10:26:21 PM W-INTRA\rossetmj Searching available updates for McAfee VirusScan Enterprise 8.7.0.

2/10/2011 10:26:21 PM W-INTRA\rossetmj Product(s) running the latest HotFix 4.

2/10/2011 10:26:21 PM W-INTRA\rossetmj The following packages were not in the repository:  VSCANCEU1000, EXTRADAT1000.

2/10/2011 10:26:21 PM W-INTRA\rossetmj Update Finished

Thanks,

Mike

6 Replies
PhilR
Level 12
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Message 2 of 7

Re: Generic Script Error when running dat upgrade.

That usually happens when you've run out of disk space on your C: drive.

Clear out all deleted items and c:\windows\temp and try again.

Phil

Re: Generic Script Error when running dat upgrade.

The c:\ has over 4GB available and this message still comes up when updating the dats.  Nothing I try seems to correct the problem.  Does anyone else have anything that I could try. 

Generic Script Error when running dat upgrade.

You could try downloading and running the xdat file from http://www.mcafee.com/apps/downloads/security-updates/security-updates.aspx.

Re: Generic Script Error when running dat upgrade.

Is the MS Windows system TEMP variable missing or incorrect in your registry?


Open Regedit and look for the TEMP and TMP key in: HKEY_LOCAL_MACHINE\SYSTEM\Current Control Set\Control\Session Manager\Environment\

If the TEMP and TMP keys exist, are they correctly set to use the value %SystemRoot%\TEMP ?

If they don't exist, create the keys as type REG_EXPAND_SZ and set them to use the path %SystemRoot%\TEMP

Stop and restart your McAfee agent service and this should hopefully sort you out.

Re: Generic Script Error when running dat upgrade.

Hi there,

Can you please make sure you have permissions under the folder C:\ProgramData\McAfee\Common Framework\Current?

If yes, Can you please delete the folder DAT.. (may be you will need to stop Access Protection) and try to update again? the folder before delete will be recreated.

Cheers,

José María

Re: Generic Script Error when running dat upgrade.

What engine version are you using on machine?