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False Positive - BehavesLike.PDF.Suspicious.db

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We ahve customers using our website where they can download pdf documents.   Some of them are getting this message.  We are not sure what we might be doing that is cuasing these to get flagged.

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McAfee Employee jess_arman
McAfee Employee
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Re: False Positive - BehavesLike.PDF.Suspicious.db

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@dpcoops The reason for the message would be that something within the .PDF they are downloading is triggering a detection driver designed to detect markers of suspicious behavior/content within .PDFs. If you suspect that your environment may be experiencing a "False Positive" detection event, then you will need to follow the process outlined in KB85567 in order to submit the sample for analysis with McAfee Labs. They, along with Support, will be able to assist you with validating the reputation of the file and working towards the appropriate actions/resolution.

 

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McAfee Employee jess_arman
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: False Positive - BehavesLike.PDF.Suspicious.db

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@dpcoops The reason for the message would be that something within the .PDF they are downloading is triggering a detection driver designed to detect markers of suspicious behavior/content within .PDFs. If you suspect that your environment may be experiencing a "False Positive" detection event, then you will need to follow the process outlined in KB85567 in order to submit the sample for analysis with McAfee Labs. They, along with Support, will be able to assist you with validating the reputation of the file and working towards the appropriate actions/resolution.

 

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

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