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Failed Update Patch2 VSE8.8

VSe8.8.0core_install_112014_182746

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McAfee System Core Installer

Copyright 2005-2011 McAfee Inc.

All Rights Reserved Version SYSCORE.15.0.0.515

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Wed Nov 26 11:44:23 2014

C:\Program Files (x86)\McAfee\VirusScan Enterprise\VSCore\x64\mfehidin.exe -i VSE88P2 -q -l C:\Windows\TEMP\McAfeeLogs\vse8.8.0.core_install_112614_114423.log -etl C:\Windows\TEMP\McAfeeLogs\vse8.8.0.core_install_112614_114423.etl -x vse.xml OAS EmailScan ScriptScan

[11:44:23:699] - ETL TRACING ON

[11:44:23:699] - Parsing XML vse.xml

[11:44:23:699] - ***ParseXMLFile()***

[11:44:23:699] - action = pa_validate

[11:44:23:855] - ERROR: ParseXMLFile: Failed to load file vse.xml. HRESULT=1. Invalid at the top level of the document.

[11:44:23:855] - action = pa_validate

[11:44:23:855] - ParseXMLFile: exit=0

[11:44:23:855] - Install error: failed to validate

[11:44:23:855] - Returning 4294967295

2 Replies
exbrit
Level 21
Report Inappropriate Content
Message 2 of 3

Re: Failed Update Patch2 VSE8.8

Moved from Community to VSE for quicker handling.

I also altered your user name to remove everything from the @ and onwards as you should never expose personal data in public areas.  You will have to log out and back in again.

- Moderator

Re: Failed Update Patch2 VSE8.8

Hi David,


david.g.canizarez wrote:


[11:44:23:855] - ERROR: ParseXMLFile: Failed to load file vse.xml. HRESULT=1. Invalid at the top level of the document.


[11:44:23:855] - ParseXMLFile: exit=0


[11:44:23:855] - Install error: failed to validate


[11:44:23:855] - Returning 4294967295


A search in McAfee's Knowledge base for 'Failed to load file vse.xml' returned several possible problems/solutions:

McAfee KnowledgeBase - Troubleshooting the installation error 'SysCore install failed: 255'

My best guess without additional info:

McAfee KnowledgeBase - SysCore install failed: 255 (issue: Certificate validation failed)

which is a problem with Certificates on the system.

If this is the cause: VSE v8.8 Patch 1 does not have this issue. VSE v8.8 Patch 4 also improves on the Certificate handling. However on 64-bit systems, Patch 2 is a prerequisite to simply patching to P4. So, installing VSE v8.8 P4 directly (after uninstalling the previous version) may help. Otherwise, you may need to clean up the Certificate trust issues, which is a Microsoft based solution.

Hope this helps.

Ron Metzger