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Message 1 of 11

Event ID: 10010 after VSE 8.8 installation

Hi

I have installed Mcafee VS Enterprise v8.8 Patch1 on WINDOWS 7 SP1 64-bit and now every time after restart I'm getting this event error:

Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          2012-05-26 13:20:05

Event ID:      10010

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      WKSTN10

Description:

The server {F5F6647E-A36B-42BB-AD4E-A93753DE4DCD} did not register with DCOM

within the required timeout.

If I deinstall mcafee then I don't get this event error.

Howto solve this?

on 5/26/12 7:48:49 AM CDT
10 Replies
McAfee Employee sbenedix
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Message 2 of 11

Re: Event ID: 10010 after VSE 8.8 installation

The GUID appears to be indicative of naprdmgr, a mcafee agent component. First I would go and the check the correspponding log for this component (prdmgr_<machinename>.log) to see if there is something of interest logged in there. Depending on what is seen further action can be taken. Cross reference the windows event log with the prdmgr log.

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Message 3 of 11

Re: Event ID: 10010 after VSE 8.8 installation

I don't know if helps, but In C:\ProgramData\McAfee\Common Framework\DB\PrdMgr_WKSTN10.log I have the following message:

2012-05-26 04:09:42.506    I    #3756    Main    START

2012-05-26 04:09:42.553    I    #3756    ComReg    Set COM launch permissions

2012-05-26 04:09:42.569    I    #3756    Main    END 0


on 5/28/12 11:51:45 AM CDT
McAfee Employee sbenedix
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Message 4 of 11

Re: Event ID: 10010 after VSE 8.8 installation

Check around the timestamp " 2012-05-26 13:20:05" this was when your windows event was logged, would be interesting to see what was going on in prdmgr_<machinename>.log. Lines marked with an "I" (...42.569    I    #3756...) are informational and can usually be disregarded they indicate normal operation, if they line looks like  ...42.569    E    #3756..., that is something to focus on. You can search through the whole log for lines with an "E" as well, if you find lines with an "E" post them here here ... or the whole log if it hasn't rolled over yet.

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Message 5 of 11

Re: Event ID: 10010 after VSE 8.8 installation

Sorry, but this is a whole log from PrdMgr_WKSTN10.log:

2012-05-26 04:09:42.506    I    #3756    Main    START

2012-05-26 04:09:42.553    I    #3756    ComReg    Set COM launch permissions

2012-05-26 04:09:42.569    I    #3756    Main    END 0

and don't have other messages there.

McAfee Employee sbenedix
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Message 6 of 11

Re: Event ID: 10010 after VSE 8.8 installation

There might be more knowledgable people here: https://community.mcafee.com/community/business/epo?view=discussions, as I still suspect that the naprdmgr is playing up. If you are ePO managed try to upgrade the agent (frameworkservice) and see if that does do the trick.

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Message 7 of 11

Re: Event ID: 10010 after VSE 8.8 installation

Thx, but this notebook is not ePO managed.

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Message 8 of 11

Re: Event ID: 10010 after VSE 8.8 installation

I still cannot find a solution.

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Message 9 of 11

Re: Event ID: 10010 after VSE 8.8 installation

BTW it must be a mcafee issue, because if I uninstall VSE 8.8 completely from my notebook this error goes away.

McAfee Employee wwarren
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Message 10 of 11

Re: Event ID: 10010 after VSE 8.8 installation

As described above the component belongs to the McAfee Agent.

{F5F6647E-A36B-42BB-AD4E-A93753DE4DCD} is associated with the NaPrdmgr.exe process, which is part of the Agent.

You may not be ePO managed, but you'll always get a McAfee Agent installed when you install VirusScan. That's unavoidable. It will simply be in 'updater' mode while not ePO managed, as the McAfee Agent is essential to VirusScan's functionality, i.e. it handles the updates and scheduled tasks.

The McAfee Agent and ePO forum would be able to assist you better.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
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