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kazuaki
Level 7
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Message 1 of 10

Error messages in ondemand.log (VirusScan Enterprise 8.8 )

Hello.

Does anyone know about the error messages in ondemand.log when VirusScan Enterprise detect the malware?

9 Replies
yuems
Level 11
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Message 2 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

Hi,

Like "Not scanned (The file is encrypted)" or "No Action Taken (Clean failed)" ?

"No Action Taken (Clean failed)" for write protection issues and "Not scanned (The file is encrypted)" for encrypted files.

kazuaki
Level 7
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Message 3 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

Like "No Action Taken (Clean failed)".

yuems
Level 11
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Message 4 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

https://kc.mcafee.com/agent/index?page=content&id=KB52417&actp=null&viewlocale=en_US&showDraft=false...
This KB may be helpful.

I think the user who started the ODS, have no delete rights on this file.



kazuaki
Level 7
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Message 5 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

Thanks, but there is too many event ids to monitor.

Because of monitoring the ondemand.log, I investigating the error messsage.

yuems
Level 11
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Message 6 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

I can't find any other list contains all error messages.
But if you investigate a spefic error message, we may help you.

ansarias
Level 13
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Message 7 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

Hello,

If you tell which type of error message are you looking for than only I can help you.

exbrit
Level 21
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Message 8 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

Moved this to VSE as a better spot for it.

Peter

Moderator

kazuaki
Level 7
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Message 9 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

Hi,

The monitoring tool can detect the incident by  particular strings in the log,
and I want to know the error messages from VSE.

ansarias
Level 13
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Message 10 of 10

Re: Error messages in ondemand.log (VirusScan Enterprise 8.8 )

Hello,

I'll suggest to use below string, if its value is 0 than no issues but if it's having some number than need to check complete ODS logs for that machines for further analysis.

Files with detections: 0