DAT files not updating

[Ian_]

Hello,

I have an issue on VirusScan Enterprise 8.8 where the AutoUpdate for the DAT versions is saying 'The Update succeeded' everyday, however when looking at the DAT version; it is out of date from the last time I manually updated it with the installer. Could this be a corrupt DAT file?

I have checked Task Scheduler and we have a McAfee update .bat to run mcupdate.exe everyday at 8am; but this does not seem to be updating.

Does the Auto-Update update the software and a service updates the DAT version?

Any help would be much appreciated.

Ian

[chealey]

Hi @Ian_ 

It's unlikely to be an broken DAT causing the issue however there are far too many reasons this could be failing, and it could be either a Virusscan or McAfee Agent issue. I would strongly recommend you raise a Service Request and attach an MER of this machine for our analysis.