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DAT file of VirusScan Entreprise 8.8 have to be updated manually from a managed computer

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The DAT version doesn't show into the console of the managed computer. The tech has to update the DAT file manually. The ePO agent (4.6.0.1694) seems to be communicating fine with the server.

How can I fix the problem?

Thanks in advance.

David

1 Solution

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Tristan
Level 15
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Message 2 of 4

Re: DAT file of VirusScan Entreprise 8.8 have to be updated manually from a managed computer

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I would

1.  uninstall VSE and the agent

2. reboot

3. tidy up any left over registry entries and files

4. reboot

5. redeploy agent from ePO server

6. redeploy VSE from ePO server

The following KB entry can be used as a guide

https://kc.mcafee.com/corporate/index?page=content&id=KB59996

But if you are able to uninstall VSE and the agent via Windows add and remove programs then a lot of the steps can be ignored

3 Replies
Tristan
Level 15
Report Inappropriate Content
Message 2 of 4

Re: DAT file of VirusScan Entreprise 8.8 have to be updated manually from a managed computer

Jump to solution

I would

1.  uninstall VSE and the agent

2. reboot

3. tidy up any left over registry entries and files

4. reboot

5. redeploy agent from ePO server

6. redeploy VSE from ePO server

The following KB entry can be used as a guide

https://kc.mcafee.com/corporate/index?page=content&id=KB59996

But if you are able to uninstall VSE and the agent via Windows add and remove programs then a lot of the steps can be ignored

Re: DAT file of VirusScan Entreprise 8.8 have to be updated manually from a managed computer

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I have ePolicy Orchestrator 4.5. Is it possible to deploy the agent with it?

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Re: DAT file of VirusScan Entreprise 8.8 have to be updated manually from a managed computer

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Thanks, the tech was able to correct the problem.

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