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Corrupted VSE 8.8 - Need removing

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Dear Community,

We are running VSE 8.8 with Epo 4.6 and have encountered an issue with one of our clients.

Client is Windows 8 - x64

I am trying to remove VSE + Agent from the client machine to resolve another issue, however what I have noticed is that McAfee VSE is not listed in the add/remove list so I cannot remove it.

I have tried using ePO to remove the whole lot but this has failed using client task.

I have tried to remove using methods listed in various KB articles (can specify if required) and this has also failed, except for forcing to remove the agent. VSE remained.

I have tried to simply overwrite the installation by forcing ePO to reinstall VSE on top but this has also failed, agent installs but no VSE installation.

So what I am left with now is an agent installed and some remnants of VSE, a tray icon and the following screen.

vse_error.png

Is there any other way, beside from rebuilding the client to remove VSE.

Many thanks for your help in advance.

EC

1 Solution

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Re: Corrupted VSE 8.8 - Need removing

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Hi there,

You can use VSE cleaner (Attached)

For VSE 8.8

vsecleaner.exe /rvse88 (From command line)

For VSE 8.7

vsecleaner.exe /rvse87 (From command line)

Best regards,

El mensaje fue editado por: llamamecomoquieras on 20/05/14 14:40:35 IST
3 Replies

Re: Corrupted VSE 8.8 - Need removing

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Hi there,

You can use VSE cleaner (Attached)

For VSE 8.8

vsecleaner.exe /rvse88 (From command line)

For VSE 8.7

vsecleaner.exe /rvse87 (From command line)

Best regards,

El mensaje fue editado por: llamamecomoquieras on 20/05/14 14:40:35 IST

Re: Corrupted VSE 8.8 - Need removing

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Thank you very much. This removed the corrupted copy straight away and allowed the agent to install a new copy of VSE.

Many thanks

EC

Re: Corrupted VSE 8.8 - Need removing

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Anytime Smiley Wink

Cheers,