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Citrix, McAfee VSE 8.7 Problems

I have some newly deployed Citrix Presentation Server 4.5 servers running VSE 8.7i Patch2 with HotFix HF517265.

These are the only 4 of 30 Citrix Servers that have 8.7i installed.

All of the other servers have 8.5i installed.

The servers reboot every morning.

The users start hitting them heavy (< 40 sessions) at 8:00AM

By 9 or 10 I notice that I cannot pull up task manager. I get the little green tray icon for Taskmgr.exe but the gui won't launch.

I can launch Terminal Services Manager but no sessions are displayed.

I can run tasklist from a command prompt and I don't see anything unusual.

The system seems responsive other thatn that but when a user logs into the Citrix Server through our Secure Gateway it will hang indefinately on the "Running Logon Scripts"

I don't have any of these issues on the servers running VSE 8.5i

The exclusions are the same.

I exclude the %windir%\system32\spool dir and all sub dir.

I exclude all of the Windows Update folders per microsoft.

If I remove VSE 8.7 and install 8.5 the issue goes away.

That is obviously not a long term solution.

I hope someone may have some idea what's going on here.



26 Replies

Re: Citrix, McAfee VSE 8.7 Problems

Also, if i look at the Citrix Access Management console "Users" for those servers there are always at least 4 DOWN sessions that show a session ID and a DOWN state but nothing else.

Also. I can reset them or log off and they appear to go away until the view is refreshed then they return.

Message was edited by: workablob on 2/1/10 11:46:52 AM GMT-06:00
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Message 3 of 27

Re: Citrix, McAfee VSE 8.7 Problems

Have you excluded the citrix folders from scanning?

Re: Citrix, McAfee VSE 8.7 Problems

Yes. I even excluded the entire C drive and sub-folders as a test. Thanks

Re: Citrix, McAfee VSE 8.7 Problems

Try this Microsoft hotfix,  It resolves serveral issues with TermSrv.dll including one related to down sessions.

Pat Coughlin

Citrix Goon

Re: Citrix, McAfee VSE 8.7 Problems

Thanks Pat,

I'll give it a test and report back my results.



Re: Citrix, McAfee VSE 8.7 Problems

The hotfix seemed like it was working but I am getting DOWN sessions that cannot be killed and Task Manager will not display. So I have to remove VSE 8.7


Thanks anyway

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Message 8 of 27

Re: Citrix, McAfee VSE 8.7 Problems

Were you able to resolve this issue? I am having the exact same problem.

Re: Citrix, McAfee VSE 8.7 Problems


I am just using 8.5i since I can't afford to use the prod servers as a test bed.

If I ever do get it working I will post back.

It's going to have to be a patch or something from McAfee since I have tried everything I can think of on the server.


Re: Citrix, McAfee VSE 8.7 Problems

I recently tried to upgrade my Citrix 4.5 farm from VSE 8.5 to 8.7 and saw the exact same problems described here. I can also add one new piece of information: some of my Citrix servers are dedicated to a single application which is published Anonymously. Those servers don't experience any of these problems, and I have not had to roll them back to 8.5. Clearly the nature of the user logon process plays a part in the expression of these errors.


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