Cannot install VSE 8.8 - The installation Wizard was interrupted

[Wakhyudi]

I have already removed VSE 8.7  on win server 2008 R2 and now I want to install new version VSE 8.8, but The installation Wizard was interrupted (roll back)

Thanks full to all if any one have solutions

[patrakshar]

Hi @Wakhyudi 

Would need the logs to confirm anything. Can you please share the McAfeeLogs folder?  You can look into C:\windows\Temp\McAfeeLogs folder if did the upgrade from EPO or %temp% location if did locally. 

[Wakhyudi]

@patrakshar  Please find the attached

Thank you for your prompt response!

[YashT]

Hello @Wakhyudi ,

As per the logs it seems you are getting error as :

>> Installing SysCore: "C:\Program Files (x86)\McAfee\VirusScan Enterprise\VSCore\x64\mfehidin.exe" -i VSE88P2 -q -l "C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs\vse8.8.0.core_install_121819_105100.log" -etl "C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs\vse8.8.0.core_install_121819_105100.etl" -x vse.xml OAS EmailScan ScriptScan
!> Error - SysCore install failed: 255

Which  is related to  KB72550 should resolve your issue.

[patrakshar · Accepted solution]

The log shows:

>> Installing SysCore: "C:\Program Files (x86)\McAfee\VirusScan Enterprise\VSCore\x64\mfehidin.exe" -i VSE88P2 -q -l "C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs\vse8.8.0.core_install_121819_105100.log" -etl "C:\Users\ADMINI~1\AppData\Local\Temp\McAfeeLogs\vse8.8.0.core_install_121819_105100.etl" -x vse.xml OAS EmailScan ScriptScan
!> Error - SysCore install failed: 255

There could be various reason for this error. 

You can check article https://kc.mcafee.com/corporate/index?page=content&id=KB77681 for known issues that can cause this error. 

Mostly we have seen following  https://kc.mcafee.com/corporate/index?page=content&id=KB87096     

or https://kc.mcafee.com/corporate/index?page=content&id=KB72550 article resolves the issue. 

However before you proceed with any troubleshooting I would suggest you to use latest package of VSE. I think you are using VSE880LMLRP2 which is patch 2 of VSE and current version is VSE 8.8 P14. 

Please download the latest package of VSE  and try installing it.