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radium
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Message 1 of 8

Cannot install VSE 8.8 P3

Hi All,

I'm trying to install VSE880LMLRP3 but it keeps rolling back and failing during installation (Event 11708). This is happening on several machines (3 Windows 7 and 1 Server 2003).

All machines previouslly had McAfee SaaS Protection on them but I used MCPR to remove.

Can you help?

I have attached the BSEInst.log file.

Thanks,

Radium

7 Replies

Re: Cannot install VSE 8.8 P3

Hi Radium,

I have been checking the logs and it looks like you deploying VSE 8.7

******* Product: C:\Users\demoroom\AppData\Local\Temp\VSE870.MSI

           ******* Action:

           ******* CommandLine: **********

MSI (c) (DCSmiley Very Happy4) [03:35:47:394]: Machine policy value 'DisableUserInstalls' is 0

MSI (c) (DCSmiley Very Happy4) [03:35:47:801]: Cloaking enabled.

MSI (c) (DCSmiley Very Happy4) [03:35:47:801]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (DCSmiley Very Happy4) [03:35:47:808]: End dialog not enabled

MSI (c) (DCSmiley Very Happy4) [03:35:47:829]: Original package ==> C:\Users\demoroom\AppData\Local\Temp\VSE870.MSI

MSI (c) (DCSmiley Very Happy4) [03:35:47:829]: Package we're running from ==> C:\Windows\Installer\276a31.msi

MSI (c) (DCSmiley Very Happy4) [03:36:55:626]: Windows Installer reconfigured the product. Product Name: McAfee VirusScan Enterprise. Product Version: 8.7.0. Product Language: 0.

Manufacturer: McAfee, Inc.. Reconfiguration success or error status: 1602.

MSI (c) (DCSmiley Very Happy4) [03:36:55:628]: Grabbed execution mutex.
MSI (c) (DCSmiley Very Happy4) [03:36:55:628]: Cleaning up uninstalled install packages, if any exist
MSI (c) (DCSmiley Very Happy4) [03:36:55:629]: MainEngineThread is returning 1602
=== Verbose logging stopped: 21/05/2014  03:36:55 ===

Can you please delete the McAfee Logs folder from %TEMP% and re-run the VSE880LMLRP3 and if fails again please collect the folder %TEMP%McAfeeLogs and attached to this thread to be investigated.

Regards,

radium
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Message 3 of 8

Re: Cannot install VSE 8.8 P3

I'll try that Jose thanks. It may have been the case that VSE 8.7 had been installed on these machines previously (prior to SaaS).

I used the same installation files on my laptop and VSE 8.8 P3 installed perfectly. Not sure why 8.7 is showing in the installation log...

Re: Cannot install VSE 8.8 P3

Hi Radium,

Thanks, It will be a pleasure to check the logs when ready

Regards,

radium
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Message 5 of 8

Re: Cannot install VSE 8.8 P3

Hi there,

Logs here: http://www.ipconfig.ie/logs/McAfeeLogs.zip

I look forward to your opinion

Re: Cannot install VSE 8.8 P3

McAfee VirusScan Enterprise 8.8.0 Patch 3 provides support for Windows 8 and WindowsServer 2012 operating systems only

Take VSE88 Patch 4 instead.

Patch 4 adds support for Windows 8.1 and Server 2012 R2. Intended for all supported operating systems.

IMPORTANT: Patch 4 only updates VSE 8.8.0 clients, with Patch 1 (32-bit) or later, or Patch 2 (64-bit) or later.

See also VirusScan Enterprise 8.8 Patch 3 Release Notes (Repost) - https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/24000/PD24224/en_US/...

Nachricht geändert durch mbauman8 on 22.05.14 16:17:45 MESZ

Re: Cannot install VSE 8.8 P3

Hi mbauman8,

Yes win 8 is only supported with patch 3 or 4 but if you install patch 3 on a win 7, xp, win 200x it will install patch 2.

Cheers,

Re: Cannot install VSE 8.8 P3

Hi Radium,

This is the error:

[06:17:08:079] - CheckDataSignature: ERROR: The certificate could not be verified

[06:17:08:079] - CheckDataSignature: return=2148204809 (0==SUCCESS)

This happened with Patch2/Patch 3 because some of your certificates are expired.

You can see the document from McAfee which exlains your issue:

https://kc.mcafee.com/corporate/index?page=content&id=KB77683

The solution for your problem is very easy

Download and install VSE 8.8 patch 4 and it will install successfully (You can test at least in a single machine to check if what I said it works or not, but I am sure it will )

Please, let me know the results and if I can help with something else

Best regards,