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Bob
Level 7
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Message 1 of 10

Can't uninstall Enterprise Virus Scan 8.7i in Win 7

Any help would be appreciated.

Thanks

BTW, I have used uninstall and the agent won't work- says it is working with another program-or something like that.

I also deleted the agent program-but no luck.

Thanks again.

Message was edited by: Bob on 1/17/10 3:02:20 PM CST

Message was edited by: Bob on 1/17/10 3:03:12 PM CST
9 Replies
SamSwift
Level 12
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Message 2 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

Hi Bob,

I've moved your post to the VirusScan Enterprise space where you'll be best placed to get assistance.

Sam

Bob
Level 7
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Message 3 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

Might add that I am uninstalling because 8.7 stalls during update. I also have patch 2 installed.

Thanks again.

exbrit
Level 21
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Message 4 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

There is only the manual method, see the link here: http://community.mcafee.com/message/21028#21028

Bob
Level 7
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Message 5 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

Thanks a lot- but a little scary.

Actually I think I did it with Revo Uninstaller Pro- used "Force uninstall ".  Can't find evidence of McAFee Ageont in Control Panel or Program Files.

Do you think this is OK? Or should I do something else?

Still get "100,200,201, and 203  event log errosr" after startup and shutdown. Could this mean McAfee not totally cleaned out.

Many thanks again.

exbrit
Level 21
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Message 6 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

I'm no Windows expert so those would have to be researched but to be sure you could follow the manual uninstall methods.

Personally I disregard most of the stuff in Event Viewer unless I'm having issues.

wwarren
Level 15
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Message 7 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

Being unfamiliar with "Revo Uninstaller Pro" I'd suggest verifying the appropriate bits and pieces are gone, by reviewing the manual uninstall instructions suggested by Ex_Brit.

To remove an item from the Add/Remove Programs list only requires deleting a single registry value. Thus if you want to be thorough, you should review the removal doc.

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
Bob
Level 7
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Message 8 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

Thanks a lot for everyone's suggestions.

I followed the manual uninstall steps and it seems that the Revo Uninstaller was complete.

exbrit
Level 21
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Message 9 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

Glad it's OK.  Good luck.

PhilR
Level 12
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Message 10 of 10

Re: Can't uninstall Enterprise Virus Scan 8.7i in Win 7

I think you need the reposted full full install with Patch 2 included to be able to uninstall from Win 7.  There is a KB article about it, somewhere on McAfee's Knowledgebase.

Phil