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magi
Level 7
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Message 1 of 8

Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???

Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???

7 Replies
exbrit
Level 21
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Message 2 of 8

Re: Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???

Moved from Consumer to Business > VSE for better handling.

McAfee Employee
McAfee Employee
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Message 3 of 8

Re: Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???


Hello Magi,

                   Could you provide some additional detail please?

  • What steps have you taken to deploy VSE through ePO?
  • Did you create a client task set to a schedule of 'immediately'?
  • Can you access the status monitor on the client?
  • Have you tried to initiate a communication from the client as well as ePO?

That's a good starter list for now.

Jay

magi
Level 7
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Message 4 of 8

Re: Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???

- i tried to deploy VSE by creating client task  and also tried with the update now option

- s set the client task immediately

- s i can monitor d status of the client , its communicating with the server regularly, and it was even pinging

- i only tried to push VSE package from the client but didnt try to install the package manually in the client

Re: Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???

Hello,

Could you please provide more details on issue?

  1. Are you upgrading or installing fresh on new machine.
  2. Which AV version are you deploying.
  3. Do you have admin right to deploy VSE on particular that machine.
  4. Is there any error you received on target machine.
magi
Level 7
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Message 6 of 8

Re: Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???

- dis is the fresh installation

- i tried deploying AV version 8.7.0

- ya i do have admin right

- i just got installation failed message

- i m trying to install it on some window 7 and xp machine, i get the same error on both the system

should i have to push even DAT and engine file along with VSE?? (i guess not needed)

will it be a client system problem? if it is,  then how to find it?

will the firewall block any of our products?

will there be any tagging issue?

plz guide me with troubleshooting steps if possible, i vry new to this environment..

Re: Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???

Hello,

Could you please share detailed error logs and also check McAfee Logs folder under temp directory for more details.

McAfee Employee
McAfee Employee
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Message 8 of 8

Re: Can anyone tell me the reasons for VSE not getting installed to the system through epo 4.5???

Here are a few thoughts and observations.

- I wouldn't be deploying VS8.7 to your system. Must use Patch 2 or later to work with Windows 7.

- ePO 4.5 is pretty old too as far a versions go. Even though you don't mention the ePO version 4.5.x.xxxx (ePO 4.5 was end of life last year)

If you are determined to make old work with old and a newer OS I would try to load VS8.8 package and extension into the eval branch of 4.5.

Attempt a deployment to the client.

When all else fails, attempt a manual install and see if you get any errors.

VS8.7 was known for leaving trash registry keys around. You might also look at the client and make sure there isn't any other AV on there including MalwareBytes should that be the case.