Can any one tell why will the ePO console not reflet the VSE product install on some system

[Former Member]

I have some system installed with VSE but when I check those machines in ePO console its missing, but I m able to see the EEPC installed on the system through ePO but only VSE is not showing up....Can any one suggest me a way to fix this problems

[Former Member]

Hi,

Can you please make sure that latest extensions are installed in ePO? Can you make sure that McAfee Agent it is communicating with ePO server? Can you make sue that Machine is not duplicated?

Best regards,

Jose Maria

[Former Member]

The agent is communicating properly, Last communication shows todays date. the machine was previously duplicated but now I removed it but still the VSE is not showing up

[Former Member]

Ok, lets try this.

Can you please stop Access protection and go to C:\ProgramData\McAfee\Common Framework

and delete the file LastPropsSentToServer.xml. Then enable AP back and force again the communication between the client and ePO.

Can you see VSE now in ePO?

Best regards,

Jose Maria

[Former Member]

No, it didn't work... Can please tell me how will the deletion of LastPropsSentToserver.xml help in getting VSE back...I m new to the Mcafee ePO ,can you please explain

[Former Member]

Hi,

In that file it is store the properties of the machine and the products (patch level, version), you can open it and check it. If the info is not correct, what we will try is to recreate that file that it will be automaticaly when the file will be removed.

Best regards,

Jose Maria

[ansarias]

Hello,

Looks like issue with plugin flag value set to 8 on those machines.

For 64-bit installations:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8xxx]   

For 32-bit installations:

[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\Viruscan8xxx]

check locally Plugin Flag value on some machine and change to 0. (Make sure Access Protection is disabled)

Send an Agent wake-up call to the client computer from the ePO console and see if VSE information is reflecting in ePO or not.

[Former Member]

If you had a duplicate machine you could blacklist the current system GUID (its in the options when you select the machine in system tree) this will then force it to check it with a bran new ID and create a new system record in ePO.

Happened a few times for me and this cleaned up everything nicely in ePO.

[Former Member]

I searched for that option but couldn't find it, can you please tell me where to find that option

[ansarias]

Hello,
Select duplicate machines and go to actions and select Move GUID to Duplicate List and Delete System.

I'll suggest to check Plugin Flag value first.