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tortiz96
Level 7
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Message 1 of 3

Appcrash McTray.exe

My Mcafee tray app crashes once a week. Below is what is included in the details. has anyone else seen this. thanks

 

Problem signature:

    Problem Event Name:                        APPCRASH

    Application Name:                             McTray.exe

    Application Version:                           2.1.1.1236

    Application Timestamp:                     529340f2

    Fault Module Name:                          StackHash_af34

    Fault Module Version:                        6.1.7601.23392

    Fault Module Timestamp:                  56eb302d

    Exception Code:                                  c0000374

    Exception Offset:                                000ce843

    OS Version:                                          6.1.7601.2.1.0.256.48

    Locale ID:                                             1033

    Additional Information 1:                  af34

    Additional Information 2:                  af34c35538cba00f9670afc92eeb1c37

    Additional Information 3:                  af34

    Additional Information 4:                  af34c35538cba00f9670afc92eeb1c37

 

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2 Replies

Re: Appcrash McTray.exe

Moved to VSE for faster response.

---

Peter

Moderator

wwarren
McAfee Employee
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Message 3 of 3

Re: Appcrash McTray.exe

I'm not familiar with the crash but I know McTray has experienced this symptom on occasion, sometimes it's a McTray issue (owned by McAfee Agent team) sometimes it's a product issue (a point product's DLL causing the McTray process to crash)

It would be best to take this up with Support so the details can be figured out and the issue routed to the appropriate team. Getting a process dump of the failure would be helpful.

Another due diligent thing we could do is search on that process name and c0000374 or heap corruption (which is what that error code means), perhaps something will come up...

William W. Warren | S.I.R.R. | Customer Success Group | McAfee
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